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Customer Support

 
Maintenance and Operations Support

ASML's commitment to outstanding customer support is second-to-none. ASML Customer Support is a well-established network of highly knowledgeable professionals committed to provide high quality support customized to the specific requirement of our customers.

Service Contracts

Every fab is different and requires different customer support coverage. Therefore, service contracts are designed to be flexible to fit any customer need. The contracts include service engineers, armed with the most up-to-date technical information to assure the highest levels of system performance, as well as experienced application specialists who support optimal (system) processing and new product implementation.

Spare Part Logistics

ASML's spare part coverage programs have a strong focus on directly improving availability and cost of operations. This improvement is achieved by supplying spare parts through ASML's worldwide inventory, ensuring that parts are stored close to customer systems to minimize unexpected downtime. ASML offers a wide range of parts availability options, ranging from best effort to even >97% local parts availability.

Relocations & De-installation Support

ASML relocation support safeguards a smooth and cost-efficient process eliminating relocation inefficiencies and reducing cycle time. Additional requirements to refurbish or upgrade your system can be addressed within the same project. Features:

  • Turn-key project approach including planning, material, and engineering support
  • Performed by qualified and skilled install engineers, using ASML standard sequences and procedures
  • Includes rental of required tooling and materials, without refurbishment or stocking cost
  • Guaranteed system performance

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Annual Report 2013

Annual Report 2013

Corporate Responsibility Report 2013

Corporate Responsibility Report 2013

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Company Calendar

Video Interview: CEO Peter Wennink Q1 Financial Results 2014

Video Interview: CEO Peter Wennink Q1 Financial Results 2014

Shareholder Meeting 2014

Finance

A look into ASML’s cleanroom

A look into ASML’s cleanroom

Share Information

Year Overview - AEX

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ASML share (15 min. delayed)
AEX:
NASDAQ:

Press

ASML customer co-investment program

Twitter live

Video Interview: CEO Peter Wennink Q1 Financial Results 2014

Video Interview: CEO Peter Wennink Q1 Financial Results 2014

Network Effects: ASML and its suppliers

Network Effects: ASML and its suppliers

EUV: Questions and answers

EUV: Questions and answers

Investors

ASML customer co-investment program

Network Effects: ASML and its suppliers

Network Effects: ASML and its suppliers

Share Information

Year Overview - AEX

asml image
ASML share (15 min. delayed)
AEX:
NASDAQ:

Video Interview: CEO Peter Wennink Q1 Financial Results 2014

Video Interview: CEO Peter Wennink Q1 Financial Results 2014

Finance

Finance

Annual Report 2013

Annual Report 2013

Select calendars:


Careers Calendar

Careers

Network Effects: ASML and its suppliers

Network Effects: ASML and its suppliers

Select calendars:


Careers Calendar

Twitter live

Quiz

Quiz

For engineers who think ahead

For engineers who think ahead

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