ASML is the world's leading provider of lithography systems for the semiconductor industry. Headquartered in Veldhoven, the Netherlands, ASML employs more than 7,000 people.
Read the testimonial of Takashi Ishiwata, Applications Engineer for ASML Japan.
For our customers Customer Support is the face of ASML – with the applications engineers handling the performance optimization and fab integration and the service engineers handling the maintenance of our semiconductor lithography systems at customer sites.
But Customer Support does much more. It supports the business of our customers. As a Customer Support Engineer, you might be asked to field-test new systems and optimize them to suit the customer’s working conditions. The next day, you could be analyzing the customer’s own chip manufacturing processes to find that extra one percent of yield improvement that puts it ahead of its rivals. Or you could be involved in designing new systems from the earliest stages, using your day-to-day experience of customers' needs and working environments to ensure our designs are easy to service and deliver the right features.
In short, you will know something about everything of ASML systems. And you will be using that knowledge to help our customers solve whatever problem they may face. We use the latest in remote diagnostic and servicing tools, but personal visits to customer sites are still essential. So the role involves a lot of travel often at short notice.
Customer Support is vital to ASML’s business and success. The department employs around 2,500 people in sites across the world. Three regional centers, in Europe, Asia and North America, offer front-line support. They are assisted by the central Customer Support office in Veldhoven, which specializes in logistics, engineering (technical solutions and training) and application support (analyzing and optimizing customers’ processes).