ASML is one of the world’s leading manufacturers of chip-making equipment. Headquartered in Veldhoven, the Netherlands, ASML employs more than 14,000 people.
|Project Management, Quality, Customer Support|
|Others - Non Technical, Software Engineering|
In Global Quality, the Customer Focus (CF) department is responsible for bringing the voice of the customer to our head-quarter, and for securing the right follow-up. To enable this, the CF department consists of a network of Zone Quality Managers (ZQM’s) located near our key customers, and a Customer Quality Care team, in charge of following up on major Quality Issues (Customer Complaints, Failure Analysis Requests).
You will manage the Customer Quality Notifications (Customer Complaints and Failure Analysis Requests) to the satisfaction of our customers, through root cause analysis and determining of corrective and preventive actions.
You have a Master’s degree with >10 years of relevant experience in a similar role.
The Global Quality (GQ) vision towards 2020 (“Make it Well”) is 3-fold: