AAA | Mobile | Help | 
  • PDF version
  • Printfriendly
  • Add to my favorites
  • Send to a friend
  • Add comments

Customer Support - Onsite Project Leader (multiple vacancies)

Veldhoven, Netherlands
Master
2-5 Professional
2017-12-07
Project Management, Customer Support, Administration, Planning & Logistics
Others - Non Technical, Business Administration, Others - Technical
RC07389

Introduction

As a Customer Support (CS) Upgrades - On-site Project Leader you are responsible for the operational management of complex field upgrades at customer sites. In this role you will use resources from CS Upgrades Field and local office CS team. You will manage an upgrade team of 8-100+ FTE’s.
Within ASML the Customer Support (CS) group is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. One of the departments in this group is CS NPI-EUV Upgrades. This organization prepares and executes complex upgrades such as commercial upgrades and field swaps and “bring to spec packages”.

Job Description

Preparation phase:

  • Filling and maintaining the manpower plan per upgrade;
  • Arranging onsite facilities (housing/local office space/traveling/ storage area’s/etc.)
  • Define and agree on total upgrade package including extra work that’s not part of the upgrade (The agreement has to be made between local CS, CS Upgrades Program manager and you.);
  • Define and maintain rules/way of working during upgrades and have this reviewed by line management;
  • Planning capabilities;

Execution phase:

  • Manage the onsite team and the local interfaces

Support the execution of the upgrade taking the following into account:

  • Maintain a professional attitude in the upgrade team;
  • Create team adherence;
  • Manage customer communication with local team;
  • Take the lead in escalation management when needed;
  • Manage on-site resource issues (sick-leave, training, time-off etc.).

Escalation management;

  • Ensure the agreed escalation process is executed and take the lead when needed;
  • Take the lead in escalations that are beyond control of coordinators or team leads and implement methods and/or actions that prevent them from happening again.

Cycle time management;

  • Trace the pre-defined milestones in the overall execution plan and define/take actions, to ensure the cycle time stays on track.
  • Risk management: look ahead to and get containments in place to secure the Cycle Time

Coach the team members;

  • Coach the team members in maintaining a safe work environment;
  • Review the execution phase with the team members on a regular base;
  • Provide feedback to line management on targets and suggestions to improve these targets.

Education

Masters technical degree like: Mathematics, Mechanical Engineering, Mechatronics, Electronics, (Applied) Physics or comparable. Or a Bachelor’s degree plus 2-3 years of Project management experience.

Experience

  • Experience in a challenging environment with high tech products and complex production processes;
  • At least 2-3 years relevant work experience as a project leader or an equivalent position;
  • Project Management Professional (PMP) certificate is a plus;
  • Experience in planning in MS Project
  • Experience with working abroad;
  • Extended experience in service execution/engineering is preferred.

Personal skills

  • Capable of conceiving and maintaining ‘global’ overview;
  • Be a team builder
  • Willingness to travel (60%);
  • Good team player who is committed to the success of ASML;
  • Strong ownership of the project deliverables
  • Multitasker with the ability to work in different and difficult working environment;\
  • Excellent documentation skills;
  • Excellent communication skills towards different levels;
  • Open for cultural differences;
  • Outstanding English language skills (verbal and non-verbal)

Context of the position

In this position you report to the program manager of CS Upgrades.

Willingness to travel internationally up to 50 ~ 60%, travel required is dependent on the phase of the upgrade projects 

Other Information

ASML creates the conditions that enable you to realize your full potential. We provide state-of-the-art facilities, opportunities to develop your talents, international career opportunities, a stimulating and inspiring environment, and most of all, the commitment of a company that recognizes and rewards outstanding performance.

 

What is working at ASML like? Check this out: https://www.youtube.com/watch?v=qXpAMguP-vQ

 

Our selection process includes an online Talent Exploration that gathers information about your key drivers, your personal values, motivators and career ambitions. The Talent Exploration enables both you and us to explore if there is a mutual match - not only for today, but also for your future career at ASML.

Please add your complete & recent CV and cover letter for this position to your application.
We can't process your application without the above mentioned documents.

 

You can apply for this job using below button: “Apply for this job”.

Applications sent by email can’t be processed.

Bookmark and Share
 
 

Home

Annual Report 2016

Annual Report 2016

A look into ASML’s cleanroom

A look into ASML’s cleanroom

Share Information

Year Overview - AEX

asml image
ASML share (15 min. delayed)
AEX:
NASDAQ:

Video Interview: CEO Peter Wennink Q4 Financial Results 2017

Video Interview: CEO Peter Wennink Q4 Financial Results 2017

Shareholder Meeting 2017

Finance

Select calendars:


Company Calendar

Press

ASML customer co-investment program

EUV: Questions and answers

EUV: Questions and answers

Video Interview: CEO Peter Wennink Q4 Financial Results 2017

Video Interview: CEO Peter Wennink Q4 Financial Results 2017

Twitter live

Investors

Annual Report 2016

Annual Report 2016

Investor Day 2016

Investor Day 2016

Share Information

Year Overview - AEX

asml image
ASML share (15 min. delayed)
AEX:
NASDAQ:

Video Interview: CEO Peter Wennink Q4 Financial Results 2017

Video Interview: CEO Peter Wennink Q4 Financial Results 2017

Finance

Finance

ASML customer co-investment program

Select calendars:


Careers Calendar

Careers

Jobs at Cymer

Jobs at Cymer

Select calendars:


Careers Calendar

Twitter live

myPanels

Edit panels