ASML is one of the world’s leading manufacturers of chip-making equipment. Headquartered in Veldhoven, the Netherlands, ASML employs more than 14,000 people.
|Information Technology, General Management|
Can you independently function as the IT Service Owner bridging the demand of the business for IT Services and on the other hand the delivery of the IT activity as agreed upon contract with IT Service Providers?
If “yes” then we want to talk to you!
The Service Delivery Manager is shaping efficient structures and processes to achieve operational excellence within a very dynamic Big Data domain. Assuring the availability and performance of business supporting IT Services is conform SLA from inception to retirement.
You are responsible for managed IT services in the domain of Big Data and Advanced Analytics which are delivered to one or more ASML sectors. As Delivery Manager you drive the IT-business relationship management & understand business priorities and expectations. You manage and liaises the relationship with the business (Information Officers, Business Process Owners, Key User Organization) to channel the demand towards the Service Providers.
Together with Purchasing you will negotiate on pricing and service descriptions of new and changed services based upon service roadmap. You take part in project initiation and acceptance phase to make sure changes to the service are assessed and accepted. Deploying the governance model, processes, communication and reporting structures within the organization is part of your responsibilities.
You are able to manage (functional) the service manager of the Service provider and be a secondary escalation point towards the business (service manager as first escalation point).
Besides the above you will be responsible for:
Service portfolio management:
Defining and managing service levels targets and ensuring services are delivered and improved in line with agreed targets and expectations:
Managing dependencies and expectations from multiple suppliers and integrating to provide a single business-facing IT service.
HBO+ level or equivalent combination of education and experience.
At ASML we invent, develop and manufacture world-leading high tech lithography machines for our chip making customers. These tailor-made machines can image billions of structures in a few seconds with an accuracy of a few silicon atoms. Our headquarters are located in the heart of the Eindhoven region, also known as ‘Brainport’, Europe’s top tech hub.
A sub-department within the IT organization is the Competence Center Big Data and Advance Analytics. This Competence Center provides IT project and support services for this domain.