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Supply Chain Operations & Planning - Semiconductor

Hillsboro - OR, US
Bachelor
5-10 Experienced
01-06-2018
Customer Support
Others - Non Technical
req3304

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ and San Jose, CA.

 

Job Mission

To provide a high level of customer satisfaction in delivering the best customer service each time, through accountability, dedication and responsiveness.

 

Job Description

The Customer Supply Chain Planner 3 position will be responsible for executing on US Logistics tasks related to escalations, inventory management for key KPI's and customer intimacy.
Details:

Escalations / Process Control
Respond to and process incoming emergency parts orders from various US locals.   Enter and execute administrative controls in the SAP system.  Communicate directly with internal customers to ensure that their needs are understood, communicated and fulfilled.  Monitor and follow up with daily escalations through technical support. 

Planning and Field Support
Main contact for the local CS Service organization. Assist in the replenishment and allocation of parts throughout the US. Analyze and review usage of local service and sales parts based on historical data and/or projected requirements.  Optimize spare part and tool planning mechanism in the US, completing analysis on all platforms. Monitor critical parts and ensure effective coverage.  Manage complex upgrades for the local field office in conjunction with VHV SCM, CS and 3PL supplier in regards to delivery schedules and planning. Provide back up support for all US Field location offices.

Performance Management
Ensure DTWP and fill rate targets are met; NAV’s are analyzed for root causes and corrective actions. Secure relevant performance reporting to stakeholders.  Align with local CS and Account Team on total demand plan (Service, FCO’s, Install, UF) and matching supply plan on different planning horizons (short-medium-long); includes specifics on NPI’s, such as definition and release status.  Improve cooperation between local and central logistics covering volume and NPI’s.

Customer Intimacy
Improve customer intimacy within the local organization.  Understand CS local operations and work in conjunction to improve.  Meet with and provide complex reports to the external customer.

Experience & Education

-5-10 years of relevant field experience in a complex customer oriented (logistics) environment (minimum Bachelor degree in Business Engineering or Supply Chain, preferable master degree)
-Knowledge of business complexity, supply chain and/or relevant industry
-Analytical and able to organize and prioritize workload(should be in personal skills)
-Experience in defining and implementing of new processes across the supply chain against agreed costs, proven record on (continuous) improvement-projects
-Know how about Materials Requirement Planning (MRP)

Personal skills

-Excellent social and communication (both written and verbal) skills
-Service minded and customer dedicated
-Strong data analysis and problem solving abilities
-Team player with a pro-active attitude, flexible and highly committed
-Advanced competencies in Microsoft Excel and PowerPoint
-Able to handle and work under extreme pressures and timelines
-Knowledge of ASML logistics procedures is preferred
-Remain flexible in providing after hours support, as needed

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

EEO/AA (W/M/Vets/Disability) Employer

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