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Teamwork in high tech

Bart van de Heijning - Application Engineer Customer Support

What does an Application Engineer do?

Working in the Productivity Group at Application and Business Support, my goal is to help customers maximize the number of wafers out from their system. The lithography system is the most expensive part of the customer's production line, so everything else is tuned to run at the speed of our system. That means the faster we can run, the faster the whole production line can run.

To make those gains, we have to look at how the system fits into the customer's set up. We tune the system according to the customer's process requirements, and analyze their whole lithography cell to reduce cycle time and increase the number of wafers per day.

Customer Support at ASML is not a helpdesk

Application and Business Support is part of ASML Customer Support department. When people see Customer Support, they usually think of a helpdesk. But at ASML, it's a hardcore technology role. Application engineers in Veldhoven are third-line support. Any issues that reach us have already been passed up the chain by first-line support in the field and second-line support in the region centers. We handle maybe 2-3 issues a week, and each one is a real challenge that requires us to work with engineers and marketeers on-site plus specialists in development.

We're the link that connects our marketing and development people to the customer. Because we work together with our customers, we can guide marketing and development - the people who plan and design our new systems - on what new features and options our customers would really like.

Room to grow

I studied for a Masters in Systems Engineering, which gave me the basic knowledge about optimizing productivity in complex systems and lines. After that, I worked in R&D at a large truck manufacturer, where I was responsible for noise and dynamical behavior testing. That background gave me a good base to start my job here as an Application Productivity Engineer.

When I switched jobs, I still wanted to work with complex machines and big production lines. And you can think of lithography systems as a big production line themselves. But I also wanted to work for a company that gives you room to grow your technical knowledge and personal skills..

You certainly get that at ASML - plus the freedom to choose your own career direction. It's a fast-growing company so there are lots of opportunities for horizontal changes that let you learn about new things.

The company is also quick to offer advancement up the career ladder. I've been here three years and have led several projects. In the future, I'd like to expand that role in system and project development. That would let me get even closer to the customer.

Page updated on 2013-2-4 13:25 CET

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