IT Support Specialist (m/f/d)

IT

Other job categories

In a nutshell

Location

Berlin, Germany

Team

IT

Experience

3-7 years

Degree

High school

Job Category

Other job categories

Travel

No

Published: 30+ days ago Job ID: 1009

ASML Berlin GmbH (formerly Berliner Glas GmbH) is a major ASML R&D and manufacturing site, with expertise in optics and wafer chuck technology. Over 1,200 employees work at ASML Berlin in Germany. They develop and produce several key components for ASML lithography systems, including wafer tables and clamps, reticle chucks and mirror blocks.

ASML is a leading supplier to the semiconductor industry. The company provides chipmakers with hardware, software and services to mass produce the patterns of integrated circuits (microchips). Together with its partners, ASML drives the advancement of more affordable, more powerful, more energy-efficient microchips.

Role and responsibilities

  • 2nd Level Support: Recording of all incoming support requests, preparation and processing of requests, handover to 3rd level support, active directory

  • Simple administration of networks and switches (connecting clients and machines into one network)

  • Installation and configuration of client operating systems and software as well as processing of procurement requirements

  • Analysis and troubleshooting of incidents with hardware/software in the client area

  • Installation of IT workstation equipment and creation of documentation and policies

  • Integration of machine and peripheral devices under cleanroom conditions

  • Support of production machines in the area of network and file access

  • Troubleshooting of defective components in the client and machine area

  • Hardware knowledge, assembly, and installation of hardware components, electronic components, and devices

Education and experience

  • Training in the area of IT system electronics, IT system integration, or comparable training

  • Practical experience in the described areas of responsibility

  • Broad, in-depth hardware and Windows knowledge

  • Customer service and high solution-oriented approach

  • Resilience, and hands-on mentality and ability to work in a team,

  • Good knowledge of software tools in the client-server environment, especially Microsoft software products

  • MCSA Windows certification or comparable knowledge is desirable

  • Fluent German is a MUST

  • Good knowledge of English

Other information

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote per-sons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

We offer

  • A job with a promising future in Berlin Neukölln

  • Flexible structuring of daily work hours

  • We reward performance with attractive compensation (including Christmas and holiday bonuses as well as variable compensation components)

  • A varied and innovative work environment on a strong team

  • We offer you specific opportunities for advanced training and development so that we can realize your professional plans for the future together

  • Flat hierarchies and short decision-making processes that encourage independent work

  • The opportunity to convert variable compensation components into additional days off

  • We promote team spirit through regular company events

  • Extensive health and sports offers (e.g. subsidy for sports activities, health days, company doctor, free vaccinations, etc.)

  • Mobility benefit für BVG company ticket or bicycle

  • A variety of attractive discounts

#bringlichtindeinezukunft

We are looking for people who can shape the future with us and inspire themselves and others for innovative technologies, new challenges and future-oriented solutions. Does this appeal to you? Then apply using our online application form, stating your salary requirements and earliest possible joining date. We look forward to receiving your application.

Your contact 

Katarzyna Wikiera
HR Department
[email protected]

Please use our online portal for your application.

Questions regarding the recruitment process? Here you can contact us directly: +4971189989397.


Learn more about this job

About the job category
About the team