30+ days ago - req10245

CS - MPS Customer Support Engineer - Linkou

Customer Support

Mechanical engineering

In a nutshell

Location

Linkou, Taiwan

Team

Customer Support

Experience

3-7 years

Degree

Bachelor

Job Category

Mechanical engineering

Introduction

To be completed

Job Mission

To be completed

Job Description

• As 1st customer contact window to provide service.
- Be able to take 7x24 shift scheme to support contract customer sustaining.
- Clear understand request from customer, deliver information back for discussion then provide essential support to customer.
- Be able to interface with customer and maintain good relationship between ASML and customer.

• Service Lithography machine(high tech.)
- Installation
- Upgrade/retrofit
- Lens swap
- Application advise

• Travel (Mainly in Asia, WW travel while needed)
- Support oversea projects while needed.
- Provide oversea customer service to while needed.

• Technical issue handling
- Issue update, escalate if needed. analysis, approach, provide solution and perform actions.

• Reporting.
- Issue handover and routing.
[Handover problem or problem aspects to others (2nd / 3rd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear, ensure follow-up]

• Week end duty (on-site customer) to support contract activities, project or assignment while needed

Education

To be completed

Experience

To be completed

Personal skills

To be completed

Context of the position

To be completed

Other information

To be completed