req10261

Customer Support - Business Data Analyst / Training Coordinator

Customer Support

Other job categories

Other technical job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer Support

Experience

3-7 years

Degree

Bachelor

Job Category

Other job categories, Other technical job categories

Travel

No

Introduction

This position is within the Customer Support (CS) sector. The CS Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at our customers’ sites and is responsible for the necessary transfer of know-how to the customer. Local CS Field Engineers perform these tasks at the customers within their specific region. The CS Global Training Centre (GTC) department is the crucial link between the development department and the thousands of engineers working at customer sites worldwide and engineers in Veldhoven performing this excellent support. The CS GTC department develops and delivers technical training through 1000’s of training events yearly worldwide. The CS GTC department has training facilities in Veldhoven, Taiwan, San Diego and Korea.

Job Description

As an ASML GTC Business Data Analyst / Training Coordinator you will represent our department (from our Veldhoven office) to key stakeholders of all levels: Manager, Project Leaders, Architects, Instructors, Students and External Vendors.

You will be responsible for :
-Training forecast & planning - on time data collection, data analyse with Architects, slot allocation, event & session creation in LMS (Learning Management System, currently using MyLearning), publication & commuicate to all stakeholders;
-Produce and track key performance indicators;
-Mine and analyse large datasets, draw valid inferences and present them successfully to management;
-Create data dashboards, graphs and visualizations;
-Monitor and audit data quality;
-Identify areas to increase efficiency and automation of processes.

Education


A Bachelor degree is a must in a technical or non-technical area.

Experience

-Preferably 2 to 5 years of experience in a data analyst and planning role within a dynamic multicultural company;
-High level experience with MS Office mainly with Excel is a must;
-Good documentation skills using Microsoft Office (MS excel / Access), SAP and service order software;
-Experience with LMS, currently ASML is using MyLearning / Cornerstone on Demand;
-Experience with EasyBuy for creation & tracking of PRs.

Personal skills

-Good team player who is committed to the success of ASML;
-Good customer skills including active listening to their specific concerns, communicate ASML actions accurately, resolve their immediate concerns by being transparent and matching the urgency of their current needs;
-Works well with cross cultural teams;
-Displays ownership and accountability for his/her personal actions;
-Take the lead during escalations, identifies gaps, and acts to correct the gaps;
-Self-sufficient in daily work, ability to prioritize activities in a fast paced and dynamic environment;
-Communicate effectively with internal and external customers;
-Excellent numerical and analytical skills.

Other information

Keywords: Planning, Organizing, Scheduling, Data Analyst, Reporting, Coordinator, Training.