Competence Engineer 3

In a nutshell


Wilton - CT, US


3-7 years





In Wilton, CT, ASML seeks Competence Engineer 3 to assist with the installation, qualification, repair and maintenance of the ASML systems at customer sites and transfer know-how to the customer; during New Product Introduction (NPI) phase, be assigned to the project to gain required skills and knowledge to independently support field escalations and transfer and share gained skills and knowledge within the worldwide Global Support Center (GSC) to establish and maintain equal Continental GSC support teams; travel onsite during introduction phase support by delivering knowledge/escalation handling to local organization; solve complex technical problems by remotely analyzing data and creating deterministic forward looking action plans, aligning expectations with the local team and other GSC colleagues worldwide, and involving additional help from development engineers; manage technical escalations, assuring that correct data is available and providing routine updates to management and stakeholders; share knowledge and expertise with GSC colleagues to increase the efficiency of customer service; mentor trainees and deliver feedback on potential improvements; and identify learning by use of Incident Repeat Prevention process and make sure that proper follow-up occurs.Bachelor’s degree in Physics, Mechatronics or a closely-related field, 4 years of relevant experience and up to 30% domestic and international travel required.Apply online at EEO/AA (W/M/Vets/Disability) Employer.