23 days ago - req10396

CS HVM Nagasaki DUV Field Service Engineer

Customer Support

Electrical engineering

In a nutshell

Location

Nagasaki, Japan

Team

Customer Support

Experience

0-2 years

Degree

Associate

Job Category

Electrical engineering

Introduction

The sector of Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring

Job Mission

Nagasaki site will introduce first NXT1970C in end of this year. This is first NXT platform for our customer so we are looking for NXT experience FSE from ASML CS internal.

The mission of the DUV Field Service Engineer(FSE), All relevant knowledge and supporting the customer in the use of these systems in his production process.
These supports are run by 24/7 in a customer production environment for achieving all committed system performance.

Job Description

As a Field Service Engineer(FSE) of ASML Semiconductor equipment (Lithography), will support customer with operational equipment support, performance monitoring, mechanical/pneumatics/electrical/optical repairs/servicing and maintenance.
In case difficult issue happen, need escalate to upper line to get suitable help in proper timing to secure committed performance to customer.
FSE need to be onsite support by 24hx7days coverage. In order to do it, should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment and can work flexibly, Can accept shift working (12 hours , day or night) in case need.

Education

up to Technical College

Experience

3-4 ASML Field Service Engineer experience is preferred especially NXT platformexperience is very welcome.

Personal skills

• Self-motivated and flexibility
• Pragmatic attitude, motivated, pro-active, self-driven and flexible
• High sense of responsibility and devotion
• Good team player who is committed to the success of ASML
• Good internal and customer communication skills

Strong customer focus

strong analytical ability and focus on problem solving

Off line analysis capability

Native level Japanese skill is preffered.

Fundamental English skill is preferred (TOEIC 500) If not, motivation to learn English and increase TOEIC score in the first year on the job is required.

Context of the position

• On site support 5x8 hours and rotation standby in off hour and weekend. Some times need to do extend or shift working (12 hours , day or night) in case unscheduled system trouble or urgent situations.
• Monitor system status and take an action in case system issue happened
• Communicate customer about Day by day operation
• Escalate issue to upper line in case need

Other information

• Our customer has x3 sites in Japan so required Flexibility to travel to other sites for support to fill gap in each site situations.
• Flexibility required for the possibility of domestic or oversea transfer in the future, dependent on business needs.
• Sometimes need support to other site in Japan or other country (2 weeks to few months)

Main Responsibilities:

• On-site work by shift pattern, quick response for the machine issues
• Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
• Answer customer questions and assist customers in a professional manner
• Maintain logbook, Monitoring machine status, Machine Health to prevent USD
• First responder on the machine for Executes Unscheduled and Scheduled maintenance
• Diagnose – Find root error, search relevant known issue
• Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
• Initiate escalation if needed
• Ensure SO quality & thoroughnessincluding PCCSIM and escalation evaluation to identify lessons learned
• Place an emergency order to logistics in case of part tool NAV
• Manage Part/Tool Order and Return process with follow the Perfect Part return Pack/re-pack WOW
• Manage the cycle time of stock aging – to meet the local KPI
• Back end call handling – confirm the material, create MN, close SO, initiate IRP
• Monitor safety situation – if situation assessed unsafe; stop work and initiate safety escalation
• Maintain configuration as specified