CS LEAN Expert Japan
In a nutshell
The ASML Customer Support (CS) Organization is responsible to provide
support to ASML customers at the customer location. The on-site CS teams are
supported by a regional Technical Support team, Global Support Center,
Logistics team and Application support team.
They are working closely together with local Account team and ASML
headquarters in Veldhoven, Netherlands.
To optimize and simplify our customer support operation, ASML is using
LEAN methodologies like Daily Kaizen, Project Kaizen and Leader Kaizen.
As a CS LEAN Expert you will co-lead the Lean transformation within CS
Japan towards sustainable improvement, aiming at an overall breakthrough on
efficiency and performance improvement according to the deployment roadmap. You
will provide support to the CS Japan organization through planning, execution
and providing follow up on the deployment activities. Co-ordinate the necessary
training and coaching to employees, including leadership teams, and build
internal capabilities through train-the-trainer concepts. The results of the
deployment (deliverables, business impact and mindset change) are owned by the
As a Lean Change Agent you will respectfully challenge the status quo and
act as a role model for Lean thinking.
You will do this by Value stream mapping, facilitations of kaizen events,
organize Voice of the customer-workshops, prepares RequisitionLocal stream analysis,
coaching of leaders on daily kaizen and LEAN leader skills.
You drives continuous improvement of standards, support connecting teams
in the RequisitionLocal chain, support and drive cross-team best practice sharing, support
use of visual management and provide feedback on lean practices.
Project leadership: co-designs
and runs Lean transformations in CS Japan:
defines the overall deployement plan together
with the management teamcoordinates the CS teams through different
phasesensures support, provides adequate status
updates to local management team and global LEAN programshares responsibility to reach the target together with the management team;
Mindset changes: transform mindsets to maintain continuous improvement efforts beyond project activities and change their way of working to a Lean way of working;
Problem solving leadership:
contributes to the improvement of the whole operations RequisitionLocal stream by
participating in or facilitating problem solving sessions;
Knowledge transfer: trains and
coaches ASML employees, management on Lean principles and behaviors;
identifies potentials for new improvements;
Business case: evaluates
financial consequences of required resources to implement Lean concepts and
translates the realized improvements into positive business impact.
Bachelor/Master degree or
similar based on experience.
Proficient in Japanese
(business level, written and verbal)
Proficient in English (written
and verbal), minimum TOEIC score of 450.
A minimum of 2 years’
experience in a similar position. General understanding of technical topics
(through technical background or job experience)
A passion for Continuous Improvement and
exhibits a ‘there must be a better way, why don’t we try …’ mentality, can
think outside the box;Experience in Lean deployment or application
is a pre;Additional relevant experience with
continuous improvement methods (problem solving, six sigma) or change/ project
management experience;Has the potential to use a range of different
influencing techniques (influencing without power);Actively gives and seeks constructive
feedback;Crisp communicator at all levels (operational
– executive);Is able to listen to others issues and can
work in team;Can train others;Delivers fact-based and well-structured
messages in a range of different formats, e.g. presentation, written messages. Able to work at multiple levels of the
organization, from team members on the shop-floor to Senior Managers;The ability to enthuse colleagues in Lean
Thinking as a business necessity;
Context of the position
The CS Project and Ops team supports (daily) CS operation in Japan by
providing administrative support for service order management, safety, capacity
management, equipment performance support and LEAN.
The CS Japan customer support operation is organized in site/customer 1st
line teams on 5 locations throughout Japan, close to the customer locations.
The sites are supported by central Technical Support and Project & Ops
support teams mainly based in Yokkaichi, Japan.
You will be working from ASML
office in Yokkaichi, Japan.
Hiring manager: Jane Kao,
Manager CS Project & Ops Japan
HR: Kikuko Uemura
Job grade: 7-9