Global Support Center (GSC) Engineer 3 / Competence Engineer 3
In a nutshell
San Diego - CA, US
In San Diego, CA, ASML seeks a Global Support Center (GSC) Engineer 3 / Competence Engineer 3 to ensure that ASML’s systems provide stable vacuum and precise temperature control to ensure controlled wafer exposure during production; responsible for troubleshooting and resolving issues related to equipment problems in the sub-competences:contamination/defectivity, temperature control (air/water cooling), vacuum systems and layout (machine layout, electrical and facilities); during new product introduction phase, be assigned to the project to gain required skills and knowledge to support field escalations; transfer and share skills and knowledge within the GSC worldwide to establish and maintain equal GSC continental support teams; travel onsite during product introduction and provide support by delivering knowledge/escalation handling to local organization; solve complex technical problems by remotely analyzing data and creating deterministic forward looking action plans;align expectations with the local team and other GSC colleagues worldwide, involving development engineers to help drive fast incident resolution; manage technical escalations, making sure that the right data is available and providing routine updates to management and stakeholders; take steps to assure that issues do not repeat in the future; share knowledge and expertise among GSC colleagues and local engineers to increase customer service efficiency; mentor trainees and deliver feedback on potential improvements; and identify learning through the incident repeat prevention process and make sure that proper follow-up is secured.Master’s degree in Physics, Mechatronics or a closely-related field and 2 years of relevant experience, strong analytical skill-set based on intensive in-depth research and clear communication, expertise in vacuum systems and electrical engineering, and up to 30% domestic and international travel required.Apply online at www.asml.com. EEO/AA (W/M/Vets/Disability) Employer.