req10594

CS - Field application engineer - Tainan

Customer Support

Other technical job categories

In a nutshell

Location

Tainan, Taiwan

Team

Customer Support

Experience

0-2 years

Degree

Master

Job Category

Other technical job categories

Introduction

To be completed

Job Mission

To be completed

Job Description

Field application engineer based in Taichung, reporting to Eddie Wu/Spencer Lin
• People development: develop FAE SMT, customer interface / communication, knowledge management
• Product support
- NTP: support node project intro in customer fab application
- HVM: sustain installed base machine for application issues
- Business support : support requests from BDM and CSR.
• Process improvement : establish escalations, knowledge management, co-working between departments and across countries.

Education

B.S / M.S, engineering related

Experience

• ASML platform knowledge : XT/NXT
• Semiconductor process knowledge
• Background knowledge of customer process/applications
• Scanner metrology (wafer alignment/reticle alignment / leveling) and sensor knowledge
• Strong presentation and communication skills to interface internal (BDM, project leaders, management) and external (tsmc, UMC, Micron, WEC’s execution and mid to high management level)customers.
• Flexible mindset to support various tasks within matrix organization (escalation, KM, project, BDM support)
• Awareness / knowledge of ASML way of working to ensure help needed are addressed successfully and efficiently to the right people.

Personal skills

To be completed

Context of the position

To be completed

Other information

To be completed