Cymer - Field Service Engineer - Linkou
In a nutshell
IntroductionProvides onsite field service supportthrough the performance of installations, upgrades, repairs, and maintenance ofcomplex capital equipment and systems.Troubleshoots either to resolve issues directly or through referringadvanced issues to technical support resources.Acts as a customer service advocate, instructing customers in theoperation and maintenance of the system.
Radford:Provides highly visible customer supportthrough the performance of on-site installation, as well as overseeing anynecessary diagnoses, troubleshooting, service, and repair of complex equipmentand systems. Checks out and approves operational quality of system equipment.Instructs customers in the operation and maintenance of the system. Serves ascompany liaison with customer on administrative and technical matters forassigned projects. Interprets customers’ needs and clarifies if theresponsibility for problem resolution falls to sales personnel, customersupport reps, or engineers. This job may include any aspect of field support,and is not limited to system hardware and software, PCs, andnetworking/wireless networking.
Analyzes, diagnoses, andtroubleshoots Cymer equipment problems via telephone or at customer site.
Performs installation, repair,retrofits, upgrades and preventive maintenance on Cymer equipmentinstalled at customer sites.
Maintains and manages an assignedinstallation equipment base.Thisincludes providing primary support, forecasting, conducting customersupport meetings, and ensuring regular communication with the customer.
Assists customers in the receipt,installation, and testing of company equipment.
Conducts equipmenttroubleshooting, analysis, and debugging in support of installation oroperating activities.
Provides service education tocustomer’s service and operations staff.
Ensures that parts are availableand as specified for service requirements.
Maintains appropriate tools areon hand and as required.
Travels as required for thepurposes of performing service activities at customer sites or backfillingfor other Cymer Field Service Engineers.
Completes service, expensereports, and other administrative responsibilities in accordance withCymer’s procedures and with supervisor’s approval.
Uses company technicaldocumentation and provides feedback for improvement.
Performsother duties as assigned.
Requires anAssociate’s Degree with a technical emphasis
ExperienceMinimum of four (4)year’s of field service engineering experience or a Bachelor’s Degree in atechnical field with two (2) years of field service engineering experience.
Minimum of one(1) year experience in optics, laser, and/or semiconductor manufacturingequipment experience is preferred.
Laser and vacuumexperience preferred.
Has led oneinstallation or significantly contributed to the successful installationof products at multiple sites.
Requires experienceusing the following software packages: Excel, Word, PowerPoint, LabView,Internet Protocol, and Computer Networking.
Goodwritten and verbal communications skills.
Abilityto analyze data and report problems, to complete accurate, comprehensiveservice reports, and to communicate technical issues to other technicalstaff.
Abilityto collect, translate, and analyze data and take action based on effectivelyreport problems though written and/or graphical representation of data(detailed Post-Mortem Chronological Abstracts, trending analysis, failurestatistics, etc.).
Excellentcustomer service skills, with a solid foundation in and an understandingof the importance of relationship building.
Intermediatelevel of technical knowledge of electronics.
Abilityto facilitate resolution of technical challenges.
Abilityto apply advanced knowledge of installation, maintenance/repair, andtroubleshooting at both the module and system level, while seekingexpertise of more senior field service engineers where required.
Abilityto read and analyze opto-mechanical and electronic schematics.
Must be able tosuccessfully meet customer site access requirements such as:background checks, safety training, andcleanroom access (gowning and breathing apparatus).
Ability to travel via air and auto approximately 20% of the time.
For regions - oral and written English language skills preferred.
Context of the position
The physical demands describedhere are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.
While performingthe duties of this job, the employee routinely is required to sit; walk;talk and hear; use hands to keyboard, finger, handle, and feel; stoop,kneel, crouch, twist, crawl, reach, and stretch.
Must be able toapply hand manipulation for hand controls, and perform grasping andwrist/forearm rotation.
May be requiredto climb or balance.
Must be able touse breathing apparatus.
Ability to travel via air and auto required at least 20% of the time.
Schedule may vary considerably toinclude evenings and weekends as well as long hours based on businessneeds.
May be assigned a compressed or alternate workschedule to meet customer needs.
May be assigned an “on call” type work scheduleand may be required to respond to customers with little or no advancenotice.
Theenvironment generally is moderate in temperature and noise level.
Occasionallymay be exposed to loud noise bursts and may be exposed to toxic gases(fluorine).
Must be ableto work in small, confined spaces.
Must be ableto lift at least 50lbs. as a regular job duty.