24 days ago - req10615

Customer Service Engineer

Customer support

Mechanical engineering

In a nutshell

Location

Tokyo, Japan

Team

Customer support

Experience

3-7 years

Degree

Associate

Job Category

Mechanical engineering

Introduction

Support ASML machine : PAS and Twinscan system.

Job Mission

  • Main task : Support remote or travel basis.
  • For contract customer, Go to customer site then maintain the machine, trouble shooting and feedback to customer as contract.
  • At beginning, go to customer site with senior engineer and do OJT, meantime plan to do official training.
  • After 2 or 3 years, go to customer site and work, communicate/report to customer alone.
  • X-zone support (domestic/other countries) also required just in case.

Job Description

Field service engineer : Customer support, both PAS and Twinscan.

Education

Associate degree/ Advanced diploma and up

Experience

  • Semiconductor machine maintenance experience.
  • Prefer some of Mechanic, Electric, Mechatronics experience.
  • Engineering, Industrial Technology.
  • Nice to have
    Both English and Japanese communication skill.

Personal skills

  • Team work sense
  • Communication sense with both English and Japanese language.

Context of the position

Field support engineer (more than JG:5)

Other information

  • Must have :
    • Team work sense
    • Communication sense
    • Mechanical maintenance experience
  • Nice to have
    • exposure machine experience
    • Work/communication with Customer experience
    • Both English and Japanese language skill