30+ days ago - req10636

Group Lead Tech Support EUV Sustaining

Customer Support

Other job categories

In a nutshell


Hillsboro - OR, US


Customer Support


3-7 years



Job Category

Other job categories


ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer site and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform qualification, repair and maintenance for the customers within the specific region.

Job Mission

Coordination of technical, organizational and operational activities completed by ASML personnel at the customer site. Personal management and coaching of the engineers allocated to the Group Leader's team. The holder of this position reports to the EUV Competency Manager and gives operational leadership to a team of Competency Engineers who provide indirect and direct support to customers, and direct escalation and competency support to operations.

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Job Description

The EUV Competency Group Leader will work with the Competency team staff to plan and make all necessary preparations for the timely execution of escalations, competency projects and knowledge sharing.
As a Group Leader you are responsible for ensuring the team members have the right skills and proper development plans.
Your main responsibilities:
-Identify and justify resource claims and recruit the right team members.
-Set challenging targets and execute performance reviews.
-Continuously mentor your team to success, improve underperformance and develop talents.
-Coach and develop your team into fully operational engineers.
-Prioritize and allocate team members to activities.
-Drive continuous improvement in processes and way of working.
-Create and execute department strategy on how to improve company processes.


BS degree or equivalent experience.


-Engineers/Supervisors with greater than 5 years’ experience in a CS support department for high tech products.
-Engineers with at least 3 years of ASML micro-lithography system experience with some supervisory and project coordination experience is preferred.

Personal skills

-Be able to influence with and without power.
-Ability to thrive in a very dynamic and high pace environment.
-Open for cultural differences and able to work with a site of different cultures and WOW.
-Motivated, pro-active, self-driven, and flexible.
-Good coordination, communication and customer skills.
-Good documentation skills.
-Multi-task team player with good ability to work under different working environment pressures.
-Good team player and committed to the success of ASML.
-Verbal and written language skills in English.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

EEO/AA (W/M/Vets/Disability) Employer.