Customer Support - LEAN Expert EUV Operations

Customer Support

Other technical job categories

In a nutshell


Veldhoven, Netherlands


Customer Support


3-7 years



Job Category

Other technical job categories




As a LEAN Expert you will co-lead the Lean transformation within our Global Support Center (GSC) for EUV department together with local management towards sustainable improvement. Aiming at an overall breakthrough on continuous improvement and waste reduction according to the deployment roadmap. You will provide support to the line organization through planning, execution and following up on the deployment activities. You co-ordinate the necessary training and coaching to employees, including leadership teams and build internal capabilities through train-the-trainer concepts. The results of the deployment (deliverables, business impact and mindset change) are owned by the management team.
As a LEAN Expert you will respectfully challenge the status quo and act as a role model for Lean thinking and thereby act as a change agent to help ASML’s Customer Support (CS) sector in the transformation towards a Lean organization.
As the GSC LEAN Expert you are in close contact with the CS EUV Operations Managers to secure the alignment with the overall Vision & Strategy of the CS EUV Operations group. Also in your role it is expected to provide input for the overall strategy and cascading of the performance management metrics.

Job Mission

The Lean deployment within ASML Customer Support is a major change transformation that requires detailed co-ordination of project and change management elements, training and coaching, event planning, execution & follow up, problem solving and the reporting of the benefits.

Job Description

Key accountabilities:

Mindset changes - transform mindsets to maintain continuous improvement efforts beyond project activities and change their way of working to a Lean way of working. Management Coaching will be one of the means to achieve such mindset shift;
Problem solving leadership - contributes to the improvement of the whole operations RequisitionLocal stream by participating in or facilitating problem solving sessions;
Knowledge transfer - trains and coaches ASML employees & management on Lean principles and behaviors;
Continuous improvements - identifies potentials for new improvements;
Business case - evaluates (financial) consequences of required resources to implement Lean concepts and translates the realized improvements into positive business impact.
Cascading up and down the CS EUV Operations strategy throughout the GSC group

Project leadership: co-designs and runs Lean transformations in specific areas:
-defines the overall work plan;
-coordinates the project teams through different phases;
-ensures support, provides adequate status updates;
-shares responsibility to reach the target together with line management;
-enforces prerequisites for sustainability of results;
-ensures transfer to line/process manager.


-Black belt with at least 3 tangible waste reduction projects is preferred. Open for green belts with a lot of tangible experience;
-Bachelor/ Master degree with at least 5 yrs experience in manufacturing or customer support (e.g. line, engineering), has a general understanding of technical topics (through technical background or job experience).


-Experience in Lean deployment is an absolute must, as well as experience in training and coaching;
-Additional relevant experience with continuous improvement methods (problem solving, six sigma) or change / project management experience.

Personal skills

-Business English both spoken and written;
-Has a passion for Continuous Improvement and exhibits a ‘there must be a better way, why don’t we try …’ mentality, can think outside the box;
-Has the potential to use a range of different influencing techniques (influencing without power);
-Actively listens and provides and seeks constructive feedback;
-Crisp communicator at all levels (operational – executive);
-Delivers fact-based and well-structured messages in a range of different formats, e.g. presentation, written messages;
-Great networking skills, able to work at multiple levels of the organization, from team members on the field to Senior Managers;
-The ability to enthuse and inspire colleagues in Lean Thinking as a business necessity;
-Pro-active, leads by example and works as a member of a team.

Context of the position

The LEAN expert position is 100% dedicated to the Customer Support Lean deployment as a fulltime member of the Operational Leaders team and will report directly in to the manager of the CS EUV Operational Leader department.

Other information

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