req10725

MyLearning/Service Coordinator

Customer Support

Other technical job categories

In a nutshell

Location

Hillsboro - OR, US

Team

Customer Support

Experience

0-2 years

Degree

Associate

Job Category

Other technical job categories

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

Support the administrative function of the regional Customer Support office.

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Job Description

KEY ACCOUNTABILITIES:
-MyLearning Administration: Maintain and distribute various lists and reports. Input and maintain databases. Independently execute Personnel-, Financial- and Facility Management- Administrative actions. Keep procedures and instructions up to date in the department and keep the involved people informed. Schedule the various MyLearning activities needed to support Hillsboro, USA wide, and Intel account team as required.
-Service Coordinator Support: Support the activities of the office/department and act as a service or logistic coordinator if necessary. Ensure the availability and distribution of office supplies. Assist management with planning, informing and assignment of resources for the execution of tasks, training and vacations.
-Reports: Work out and distribute various reports. On request search for and dispatch sorted and checked information like surveys and reports. Maintain files and databases to support the department/regional activities.
-Know how: Obtain and maintain knowledge of the concerning administrations in relation to the concerning business. Solve problems or get them solved. Transmit knowledge to colleagues within the office, like breaking a new colleague in.
-Improvements: Suggest and contain to improvements concerning the delivery of data, use of commands in databases and existing working methods.
-Reports: Register, summarize and balance timesheets and attendance/absence reports.
-Communication: Support in communication by answering and directing phone calls. Ensure timely actions/follow up on requests.

Education

Advanced vocational education level, Associate's degree preferred, or equivalent experience.

Experience

Administrative knowledge and a minimum of 2 year work experience with various computer programs, with a strong focus on SAP (Outlook, Excel, Word, Power Point).

Personal skills

-Works without the need of supervision.
-Accurate, fast, enthusiast, customer focused and flexible.
-Effective communication skills and ability to manage multiple tasks simultaneously in a fast paced environment; Good communication skills in written and oral English.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

EEO/AA (W/M/Vets/Disability) Employer.