25 days ago - req11033

CS - EUV competency engineer - Taichung

Customer support

Optical engineering

In a nutshell

Location

Taichung, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Master

Job Category

Optical engineering

Travel

10%

Introduction

Customersupport competency engineer

Job Mission

Majority in issue solving and continuous improvement.To cooperate with first line team to maintain machine availability & performance within ASML & customer expectation.

Job Description

Define clear problem statement and solution plan in theory and hands on area.

Education

Master/Bachelor

Experience

Nolimitation in working experience.

Personal skills

  • Documentation and summary on paper skill
  • Presentation and customer communication skill
  • Coordination and prioritize
  • Problem probing

Context of the position

  • Customer support – Competency Second Linesupport engineer
  • Scope of actions is equipment with newfeature
  • Operation with influence on problem -analysis and -solving
  • Customer management in technical phase and prioritizing
  • Cross department/modules issue solving andcoordination
  • Continue improvement on machine performance& structural issue area to meet team & customer requirement

Other information

  • Initiative-Raises pressing matterswithout waiting for others to do so.
  • Flexibility -Able to flexible adjust work schedule whenbusiness required and work in 24x7 shift model
  • Teamwork-Requires supervision & mentoring from an experienced colleague.
  • Planning & Prioritizing-Executes maintenance tasks & diagnostics.
  • Professional Communication-Focus in internal communication. Refrains fromusing jargon.
  • Sharing Knowledge-Gives requestedinformation immediately and willingly. Takes part in knowledge transfermeetings.
  • Is aproactive member of the team within own functional area
  • Is able to set own priorities when handling simple ambiguous situation