30+ days ago - req11033
CS - EUV Technical Support Engineer - Taichung
In a nutshell
Customersupport competency engineer
Majority in issue solving and continuous improvement.To cooperate with first line team to maintain machine availability & performance within ASML & customer expectation.
Define clear problem statement and solution plan in theory and hands on area.
Nolimitation in working experience.
- Documentation and summary on paper skill
- Presentation and customer communication skill
- Coordination and prioritize
- Problem probing
Context of the position
- Customer support – Competency Second Linesupport engineer
- Scope of actions is equipment with newfeature
- Operation with influence on problem -analysis and -solving
- Customer management in technical phase and prioritizing
- Cross department/modules issue solving andcoordination
- Continue improvement on machine performance& structural issue area to meet team & customer requirement
- Initiative-Raises pressing matterswithout waiting for others to do so.
- Flexibility -Able to flexible adjust work schedule whenbusiness required and work in 24x7 shift model
- Teamwork-Requires supervision & mentoring from an experienced colleague.
- Planning & Prioritizing-Executes maintenance tasks & diagnostics.
- Professional Communication-Focus in internal communication. Refrains fromusing jargon.
- Sharing Knowledge-Gives requestedinformation immediately and willingly. Takes part in knowledge transfermeetings.
- Is aproactive member of the team within own functional area
- Is able to set own priorities when handling simple ambiguous situation