30+ days ago - req11219

CS - Global Support Center Engineer (Top) - Linkou

Customer support

Mechatronics

In a nutshell

Location

Linkou, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Master

Job Category

Mechatronics

Travel

40%

Introduction

Do you like challenges and being a troubleshooter ?
Are you good at telling a convincing story toward people ?
We are looking for you!
Join with us and being proud of your achievement.

Job Mission

Being ASML headquarter technical representative and create customer value with professional diagnosis on solving customer’s production issue.

Job Description

• Stand as total customer focus on clarifying the customer’s issue/complain
• Deliver the effective diagnosis to get solution for ASML equipment issue
• Satisfy customer with clear action plans and rationales
• Deliver onsite support when issue can’t be solved in agreed timeframe
• Create customer value with continuous improvement spirit

Education

Master in
• Control Engineering
• Mechanical engineering
• Mechanical vibrations

Experience

Specify the field of working experience with years of service
Troubleshooting concept experience >2years

Personal skills

• Team-work player
• Communicative story teller
• Adaptive under stress
• Logic thinking & Problem analysis

Context of the position

As the 3rd line and the central department within customer support organization, we aim to be <12hrs on diagnosing the problem and delivering the action plan with effectively identified root cause by running with close team work between AS/EU/NA 3 continental GSCs 24 hours a day and 7 days a week, never stop.

Other information

High quality people are a key asset to our company. To recognize that, we offer highly competitive compensation and benefits packages to attract and retain the very best people and let them share in the success that they build. Our rewards philosophy is to attract and retain specific professional knowledge and competencies within the company by offering a competitive package in local markets where ASML is active.