30+ days ago - req11236

Cymer- Field Service Engineer

Customer support

Other job categories

In a nutshell

Location

Wuxi, China

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other job categories

Introduction

Job Mission

Provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems.Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources.Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

Job Description

Analyzes, diagnoses, andtroubleshoots Cymer equipment problems via telephone or at customer site.
Performs installation, repair,retrofits, upgrades and preventive maintenance on Cymer equipmentinstalled at customer sites.
Maintains an assignedinstallation equipment base.Thisincludes providing primary support, forecasting, conducting customersupport meetings, and ensuring regular communication with the customer.
Assists customers in the receipt,installation, and testing of company equipment.
Conducts equipmenttroubleshooting, analysis, and debugging in support of installation oroperating activities.
May provide service education tocustomer’s service and operations staff.
Ensures that parts are availableand as specified for service requirements.
Maintains appropriate tools areon hand and as required.
Travels as required for thepurposes of performing service activities at customer sites or backfillingfor other Cymer Field Service Engineers.
Completes service, expensereports, and other administrative responsibilities in accordance withCymer’s procedures and with supervisor’s approval.
Uses company technicaldocumentation and provides feedback for improvement.
Performsother duties as assigned.

Education

To be completed

Experience

Minimum of one(1) year experience in optics, laser, and/or semiconductor manufacturingequipment experience is preferred.
Laser and vacuumexperience preferred.
Has led oneinstallation or significantly contributed to the successful installationof products at multiple sites.
Requires experienceusing the following software packages: Excel, Word, PowerPoint, LabView,Internet Protocol, and Computer Networking.

Excellent written and verbal communicationsskills.
Ability to use MS Word, Excel, Powerpoint, andelectronic e-mail systems
Ability to analyze data and report problems, tocomplete accurate, comprehensive service reports, and to communicatetechnical issues to other technical staff.
Ability to collect, translate, and analyze data
Excellentcustomer service skills, with a solid foundation in and an understandingof the importance of relationship building.
Intermediatelevel of technical knowledge of electronics.
Abilityto facilitate resolution of technical challenges.
Abilityto apply advanced knowledge of installation, maintenance/repair, andtroubleshooting at both the module and system level, while seekingexpertise of more senior field service engineers where required.
Abilityto read and analyze opto-mechanical and electronic schematics.
Must be able to successfully meet customer site access requirements such as:background checks, safety training, and cleanroom access (gowning and breathing apparatus).
For regions - oral and written English language skills preferred.

Personal skills

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, theemployee routinely is required to sit; walk; talk and hear; use hands tokeyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl,reach, and stretch.
Must be able to apply hand manipulation for handcontrols, and perform grasping and wrist/forearm rotation.
The employeemay occasionally lift and/or move up to 50 pounds.
May requiretravel dependent on business needs.
May be requiredto climb or balance.
Must be able touse breathing apparatus.
Schedule may vary considerably toinclude evenings and weekends as well as long hours based on businessneeds.
May be assigned a compressed or alternate workschedule to meet customer needs.
May be assigned an “on call” type work scheduleand may be required to respond to customers with little or no advancenotice.
The environment generally is moderate intemperature and noise level.
Occasionally may be exposed to loud noise burstsand may be exposed to toxic gases (fluorine).
Must be able to work in small, confinedspaces.