30+ days ago - req11208

Field Service Engineer - Hillsboro, OR

Customer Support

Electrical engineering

In a nutshell

Location

Hillsboro - OR, US

Team

Customer Support

Experience

3-7 years

Degree

Associate

Job Category

Electrical engineering

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

The Field Service Engineer provides onsite field service support through the performance of installations, upgrades, repairs, and maintenance of complex capital equipment and systems.Troubleshoots either to resolve issues directly or through referring advanced issues to technical support resources.Acts as a customer service advocate, instructing customers in the operation and maintenance of the system.

Job Description

  • Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.
  • Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.
  • Maintains an assigned installation equipment base.This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.
  • Assists customers in the receipt, installation, and testing of company equipment.
  • Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities.
  • May provide service education to customer’s service and operations staff.
  • Ensures that parts are available and as specified for service requirements.
  • Maintains appropriate tools are on hand and as required.
  • Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.
  • Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.
  • Uses company technical documentation and provides feedback for improvement.
  • Performs other duties as assigned.

Education

  • High school diploma or equivalent.
  • Associates Degree or higher preferred or similar Military / vocational experiences.

Experience

  • Minimum of two (2) years of field service engineering experience required or relevant work related experience is required.
  • Minimum of one (1) year experience in optics, laser, and/or semiconductor manufacturing equipment experience is preferred.
  • Laser and vacuum experience preferred.
  • Has led one installation or significantly contributed to the successful installation of products at multiple sites.
  • Requires experience using the following software packages: Excel, Word, PowerPoint, LabView, Internet.
  • Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.
  • Ability to collect, translate, and analyze data
  • Intermediate level of technical knowledge of electronics.
  • Ability to facilitate resolution of technical challenges.
  • Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers where required.
  • Ability to read and analyze opto-mechanical and electronic schematics.
  • Protocol, and Computer Networking.
  • Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.
  • Intermediate level of technical knowledge of electronics.
  • Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus).
  • Excellent written and verbal communications skills.
  • Ability to use MS Word, Excel, PowerPoint, and electronic e-mail systems.
  • For regions - oral and written English language skills preferred.

Personal skills

Effective communication, perseverance, problem solving, customer support focus and team oriented

Context of the position

Onsite field service support, troubleshooting and resolving issues.Customer support advocate, guiding customers in operation and maintenance of the system.