30+ days ago - req11296

Tech Support Engineer

Customer support

Other technical job categories

In a nutshell


San Jose - CA, US


Customer support


0-2 years



Job Category

Other technical job categories




ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Hermes Microvision, Inc. (HMI), an ASML company, is a leading supplier of advanced E-beam inspection and pattern verification systems used for advanced semiconductor devices. HMI has multiple years of e-beam application experience and leadership in semiconductor factories, focused on high resolution and voltage contrast imaging. As part of ASML, HMI will boost ASML’s holistic lithographic portfolio of (i) lithography exposure systems, (ii) computational lithography and (iii) metrology. Between these three cornerstones ASML offers application products for process window enhancement, control and detection. We are located in the heart of San Jose and growing!

Job Mission

If you have a passion for technology and innovation you’ll want to check us out. Be a part of ASML. Be a part of progress.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology

Job Description

As a Technical Support Engineer you will research, diagnose, troubleshoot and solve issues.Follow standard procedures to escalate unresolved issues with 3rd line and RD.Prepare accurate and timely reports and ensure proper recording and closure of all issues.Document tool issues, and develop the best-known-method(BKM) for troubleshooting cases. Share experiences to the team and contribute to the BKM system.Support RD projects to improve system performance. Review, forward, and discuss Technical experience with RD.Equipment installation based on manufacturing specification.Transfer new product knowledge to Field Service Engineer.50% travelling capability within US.


  • BS or higher in Electrical or Mechanical Engineering


  • Proficiency with MS Office Suite Word, Excel, Outlook, PowerPoint
  • Good understanding of mechanical systems. Must be hands-on to deliver high quality work.
  • Strong analytic and data analysis skills. A team player to share the knowledge.
  • Able to lift up to 50lbs
  • Semiconductor clean room and tool maintenance experience will be a plus.
  • Experience in SEM equipment is a plus

Personal skills

*Strong English Communication skills, both written and oral.

  • Clear and effective communication to discuss Technical issues with internal team.