17 days ago - req11382

CS NPI Project Manager

Customer Support

Other job categories

In a nutshell


San Diego - CA, US


Customer Support


8+ years



Job Category

Other job categories



ASML US, LP brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology. Job Mission The CS NPI Project Manager performs technical and non-technical project management activities at the Product/Cluster level for the development, introduction, and improvements of Semi-conductor manufacturing equipment to the field. The PM will bemanaging changes within the ASML Customer Support Organization on EUV light sources.Position represents Customer Support organization in the Program Team for the Controls Cluster collaborating with cross-sector team members in support of the product development, advancement and maturity of our technology and service of the EUV light source used in ASML’s scanners. The CS NPI Cluster Project Manager takes ownership of and is responsible for the creation new product introduction plans and improvements on specific product or sub-system of the product. This position will lead projects in the Controls Cluster and operate independently depending on project assignments in alignment with the Development Program Priorities.The CS NPI Cluster Project Manager will coordinate the CS Team consisting of Training, Global Support, Upgrade Execution, Service Engineering, and Customer Sites Mangers to achieve ASML’s business goals and work closely with the Development Engineering team. The assignment will cover a broad scope projects touching on variety of technologies fromHW , SW,automation, algorithms, physics, and other complex engineering disciplines including software validation.

Job Description

  • Lead CS team effort and CS expert to Project team(s), providing program management skills and acting as the key contact for internal PGP process Provide administrative guidance, facilitations and support to CS NPI team that adheres to the ASML ways of working include deliverables for the PGP process
  • Drive team to standard reporting methods and consistent, clear, and useful methods. Deliver projects to plan.
  • Lead customer Top-X issues resolution on assigned projects
  • Coordinate and support key project reviews including but not limited to project plans, resource management, dashboards, and issue tracking. Lead customer sites to adopt improvements. Manage change.
  • Support the D&E and Project Team in communicating and/or escalating, to the sponsor and different stakeholders, the issues/risks, mitigation and deviations to the agreed baselines
  • Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Ensures good cross-functional communication (through effective meetings, email and other means)


  • Bachelor’s or Master’s degree in an Engineering or technical discipline (i.e. controls, electrical engineering, physics, mechanical engineering, etc.)
  • 5+ years’ experience Technical Project management experience
  • 15+ years’ experiencein a technology-based industry.
  • Experience with product development phases and validation and field readiness deliverables
  • Experience working alongside a technical team and influencing technical solutions
  • Led teams and participated as team member in a matrix organization, managing non-direct reports
  • Experienced with using applications supporting communication
  • Proven stakeholder management capabilities. Ability to prioritize and escalate
  • PCCSTRAIM/8D methodology, FMEA, and product Quality measurements
  • Able to evaluate data and make conclusions, and strong problem solving skills
  • Able review technical documents and enrich quality of engineering documentation
  • Interfacing with high level management internally and with customers
  • In this position you report directly to the CS NPI Director and lead team members in matrix environment
  • Able/willing to travel internationally to customer sites and main offices ( Asia and Europe) up to 25%
    • Capable to travel without limitations to Japan, Korea, China, Taiwan, Europe, and within US
    • Able to respond to travel requests in short notice,sometimes same day
Personal skills
Customer focused; Attention to details; Problem solving skills; Pro-active attitude; Excellent Communications skillsContext of the position
Drives competencies to complete deliverables needed for the introduction of new technologies and methods into the ASML worldwide service organization.