12 days ago - req11486

Global Support Center (GSC) Engineer 1

In a nutshell

Location

Wilton - CT, US

Experience

0-2 years

Degree

Bachelor

In Wilton, CT, ASML seeks Global Support Center (GSC) Engineer 1 to solve technical issues arising at customer sites, remotely analyzing data and creating deterministic forward-thinking action plans; travel to customer site when not able to solve problem remotely; escalate to the next support level according to committed escalation processes and timing; facilitate escalations from the continental GSC’s (Asia/EU) toward the Factory (D&E, IE, manufacturing, etc.); identify, secure and support the rollout of improvements for installed base machines; during New Product Introduction (NPI) phase, be assigned to the project in order to gain skills and knowledge to independently support field escalations; transfer and share skills and knowledge within worldwide GSC to establish and maintain equal continental GSC support teams; support onsite introduction phase by delivering knowledge/escalation handling to local organization; mentor trainees and deliver feedback on potential improvements; proliferate knowledge to field organization; integrate background information concerning the problem and the solutions in action/repair plans; and combine on-site support with knowledge transfers to local organization.Bachelor’s degree in Mechanical Engineering or a closely-related field, experience working with and understanding issues in the lithographic semiconductor manufacturing process; familiarity with MS Office products, MATLAB/MATHCAD, LabVIEW, Unix, Linux, and Python; knowledge of electronics, mechanics, pneumatics, optics, hydraulics, software and related disciplines; and up to 25% domestic and international travel required.Apply online at www.asml.com. EEO/AA (W/M/Vets/Disability) Employer