9 days ago - req11431

Technical Author for Scanner and Source

Customer Support

Other technical job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Customer Support

Experience

3-7 years

Degree

Bachelor

Job Category

Other technical job categories

Travel

10%

Introduction

Is writing, reviewing and publishing technical documentation just your cup of tea? And are you challenged by gaining technical knowledge of the ASML products and processes?
And do you have multiple years of experience as a Technical Writer / Author, complimented with a Bachelor degree in linguistics or a technical principle? Then this role could fit you like a glove!

ASML is a high-tech fast growing Dutch company head-quartered near Eindhoven in the Netherlands with local offices at our customers worldwide (e.g. Intel, IBM, Samsung) As market leader in the semiconductor industry ASML designs and manufactures complex lithographic systems. The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations and supporting the customers in the use of these systems in their production process. CS Central enables effective support of the customer by providing technical knowledge and process support to the field offices.

Job Mission

The mission of Competency Engineering is to enable our service engineers in the field, to be successful in supporting our customers. In the role of Technical Author, you create or edit all technical documentation (Procedure, PCS, FCO, comments) for Competence Engineering and you are the main interface for all authoring related issues.
You will interface with the Scanner & Source Competency team, engineers in the field and author colleagues in D&E. The technical author will report to the Group leader within Service Engineering.

Job Description

Specific technical capability:
-Is able to convert a document to a different format.
-Can maintain the archives (single copy, version control).
-Can make basic changes to illustrations and convert illustrations to the required publishing format.
-Is able to convert input from Engineers and/or development documentation into effective technical documentation for ASML products according to the specifications and standards.
-Applies work methods and tools of the department effectively and efficiently.
-Uses documentation tools.
-Specifies requirements concerning illustrations, technical input or user feedback.

Education

Bachelor technical direction
English (technical) language is a prerequisite

Experience

-Coach and Indicenter knowledge
-General knowledge ASML processes and Way of Working

Personal skills

-Takes ownership for all technical documentation within the competence
-Pro-active attitude and taking initiative
-Flexible but result driven
-Attention to detail – Accuracy
-Pride in delivering high quality work
-Team player with excellent communication skills in a multicultural work environment
-Excellent verbal and writing skills in English

Context of the position

The sector Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring all relevant knowledge and supporting the customer in the use of these systems in his production process. CS Central takes care that effective support of the customer by local offices is possible by providing knowledge, technical support and process support to the field offices.