30+ days ago - req11900

Regional Quality Leader

Customer support

Other technical job categories

In a nutshell


Hillsboro - OR, US


Customer support


3-7 years



Job Category

Other technical job categories


ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

In the highly innovative environment of Semiconductor Industry ASML customers are strongly driving the need of high quality products. As a Quality Team Leader, you are supporting the Customer Support - Field Factory (CS FF) quality roadmap and secure the Field Factory focus on quality in order to meet and exceed customer satisfaction As Regional Quality Leader for Field Factory (FF) you will lead the deployment and execution of the quality roadmap in your specific region.

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Job Description

-Coach and lead a team of quality engineers in performing assessments, quality checks and root cause analysis on specific activities in the field (QA role deployment).
-Execute specific QA plan (defined by FF-MT) for the upgrades/relo/install.
-Identify the gaps in current operational processes and define corrective actions with relevant regional stakeholders in FF(project and line management).
-Deploy the quality behavioral vision (awareness and culture) of CS Field Factory throughout all the employees (including 3rd party).
-Advise on continuous improvement actions to be applied in the other regions.


Master or Bachelor degree in Quality Management, Engineering, Science or Business Administration, or equivalent experience.


-At least 5 year field experience in ASML, 2 year experience in CS/FF in leading position.
-Good knowledge of quality management tools: 8D report, RCA, problem solving.
-ASML quality improvement projects experience preferred.
-Deep technical knowledge of machines and upgrades.

Personal skills

-High focus on quality values.
-Very Good communication skills, good listener, with the ability to engage with team.
-Team player, but also independent.
-Zero repeat quality mindset.
-Pro-active attitude and taking initiative.
-Leadership attitude.
-Able to work in multicultural environment.
-Influencing power.
-Change management.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

EEO/AA (W/M/Vets/Disability) Employer.