30+ days ago - req12095

CS - DUV System Install Engineer - Tainan

Customer support

Mechanical engineering

In a nutshell


Tainan, Taiwan


Customer support


3-7 years



Job Category

Mechanical engineering




Within ASML the sector Customer Support (CS) isresponsible for the maintenance, repair and continuous improvement of ASMLsystems at customer locations. One of the departments in this sector is CSField Factory (FF) Install/ Relocation. The CS FF DUV/YS Install/Relocation team prepares and manages the CS part of the execution ofnew(Old) system installation/Relocation of ASML machines at customer sites.These Installations /Relocations are done in close cooperation with DUV/YSFactory System Install Engineering (FF SIE) in shift schedules at customerproduction environment over a period of 3-4 months.

Job Mission

Coordinate the preparation on all types of DUV/YS systems in different phase of installation / relocation (de-installation /Pre-pack and pre-ship phase) which met customers’ expectation and fully support the logistic coordination role of all installation activities.

Job Description

•Work safely and meet customers / ASML designated safety rules –regulations at all time
•Assist installation logistic part in order to execute within agreed cycle time and budget
•Acquire sufficient knowledge of new and established products and processes
•Methodical Thinking | Collect the material information to decrease the machine idle waiting time.
•Helicopter-view | Anticipate on possible issues on the progress of the install phase
•Quality Control | Closing the Improvement loop regarding logistic quality & 3rd party cooperation.
•Ambassador role | represent ASMLat the customer’s site in a professional way
•Communicative Skills | Handle customer matters & request in a professional way
•Clearly Reporting | Written pass down reports on frequent base to various stakeholders within organization
•Awareness of usage of high cost tools, materials and equipment
•Work with co-workers (subcontractors, agents), customer & local field support , factory install engineers
•Fully ownership for the Installation material tool/parts preparation(ordering and delivery) during pre-ship/pre-pack and de-install phase
•Coordinate with customer and 3rd party about the deliver material and all the contents (date/time/location/schedule…)
•On-site (fab at machine /customer dock) to handle all to tool / parts move-in/out if needed.
•Material / tool defect or lacking part escalation and reporting.
•Clear tool/parts pass down to engineer / logistic. Clear out all the tool/parts before de-install phase finish.
•Setup Pre-meeting and site survey with customer / 3rd Party to coordinate the Move in related information.


Bachelor (BSc)/ College or Academy in an engineeringmanagement or equivalent experience (Mechatronics, electronic)preferred additional knowledge: pneumatics, mechanics, and physics /Management / Industrial Engineering / Computer Science


•Engineers with ASML DUV/YS or NXT systems operational experience are preferred.
•Precondition: Be able to speak / read / write English language
•Familiar with the logistic / supply chain / Logistic management are preferred.

Personal skills

•Analytical thinking
•Processing large amounts of information
•Service orientated
•Good communicator
•Team worker
•Operating independently
•Business sense
•Cultural awareness

Context of the position

•Will be member of the CS FF DUV/YS Install/Relo TW group in Taiwan.
•Will be working in various shift patterns.
•Will be positioned in the team of the Pre-install Leader Install Engineers.

Other information

Expect to spend more than 60% of the time inside the clean room.
Willing to travel to customer’s internal Taiwan. (up to 50%)
Candidates are expected to support the DUV/YS install team task for at least 3 years upon completion of training.