30+ days ago - req12032

CS EUV Upgrades Planner

Customer support

Other job categories

In a nutshell


Hillsboro - OR, US


Customer support


3-7 years



Job Category

Other job categories




ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

As a CS EUV Upgrades Planner you are involved in the scheduling of upgrades at the local customer site. You are furthermore the main responsible person to secure the required resources for these complex commercial upgrades, interacting with world-wide counterparts at other customer sites and central locations. The planner’s mission is to achieve a timely, reliable, and optimized planning for upgrades on ASML machines, whilst ensuring a level of flexibility for our customers. The planning must be in line with the department strategy – both the local office and the global upgrades organization –and take all relevant dependencies into account (e.g.: employee work-life balance, utilization, stakeholder departments, visa requirements, core competences and teams).

Within ASML the Customer Support (CS) group is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations. One of the segments within CS is EUV Upgrades. The EUV Upgrades organization prepares and executes commercial upgrades on EUV installed base systems. These upgrades are run 24/7 in a customer production environment with a team of approx. 15 to 50 engineers over a period of 5 to 52 weeks. CS EUV Upgrades is a global organization with presence at different locations in the world.

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Job Description

The planner will collaborate with the local organization to optimize the maintenance and upgrade strategy for the local customer site. He or she collaborates with various stakeholders and interfaces to achieve an optimal upgrades schedule that can be supported by all relevant parties in terms of people, parts, tools, sequences and procedures, as well as available warehouse and cleanroom space.
Your main tasks are:
-Participate in the creation of an integrated plan for scheduled maintenance, repair actions, and commercial upgrades for the local customer site.
-Plan, schedule, and arrange customer support and expert resources for the execution of repairs and upgrades on ASML machines at the customer site, in cooperation with the other global planning teams.
-Monitor execution and timely determine impact on the integrated local plan. Determine the consequences of proposed plan changes and related actions at project, program, and site level.
-Management reporting to stakeholders and project managers, covering long-term upgrades planning as well as delays, impacts, and contingencies/mitigations.
-Maintain digital documentation about the upgrades (including status, planning, roadmaps, etc.) and provide administrative support to CS EUV upgrades when required.


Bachelor’s degree in Business Administration, Business Economics, or similar or equivalent experience.


-A minimum of three years’ experience as a project planner and relevant business processes is required.
-Experience in a CS support department for high tech experience with lithography equipment is preferred.
-Affinity with project management is preferred.
-Proficiency with advanced Microsoft Excel functionality is required. Knowledge of database and SAP software is preferred.

Personal skills

-Strong analytical and problem-solving capabilities.
-Structured and accurate way of working.
-Excellent communications skills.
-Good documentation skills and excellent command of the English language.
-Result-oriented, with the ability to inspire and motivate.
-Ability to influence others without formal power.
-Ability to thrive in a very dynamic and high-paced environment.
-Open to other cultures and able to work in a diverse team.
-Motivated, pro-active, self-driven, and flexible.
-Able to multitask and interface with different levels of stakeholders.
-Good team player and committed to the success of ASML.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

EEO/AA (W/M/Vets/Disability) Employer