4 days ago - req12212

Customer Supply Chain Management Planner

Logistics & supply chain management

Logistics & supply chain management

In a nutshell


Singapore, Singapore


Logistics & supply chain management


0-2 years



Job Category

Logistics & supply chain management


Do you have an entrepreneurial spirit that can overcome, solve and sometimes simply break through problems? Do you have the interpersonal skills to coordinate a team of specialists? If yes, please join us.

Job Mission

We guarantee material availability at the right quality and cost for our customers, today and in the future

Job Description

  • Manages demand and supply to ensure material availability.
  • First point of contact for Customer Support team and customers
  • Works at ASML Singapore:
    • Responsible for executing CSCM Service Contract (e.g. Availability) for a field region (Cluster of warehouses with related customers)
    • Focuses on complete process
    • Has own KPI's/improvement projects
    • Solves constraints (e.g. analyze material shortages, troubleshooting)
  • The main interfaces are:
    • Internal: CSCM regional teams, CSCM central team, CS, Procurement, Sourcing, D&E, Account teams
    • External: Suppliers, 3PL, Customers
    • Interfaces generally on own level and one level above
    • Interfacing with 5-10 stakeholders across sectors


Bachelor degree or above in business administration, supply chain, logistics, IT, engineering


  • 0 to 3 years experience in related field
  • Semiconductor industry experience is preferable

Personal skills

  • Skillful knowledge with Microsoft office tools
  • Good presentation skill
  • Strong project management
  • Experience with organizing and assigning shift tasks
  • Strong communication and leadership skills
  • Organizational and time-management skills
  • Good problem-solving ability
  • With SAP knowledge is preference

Context of the position

  • Mainly focus on support in execution (of planning):
  • Service parts/ Tool/ FCO
  • Analyzes material availability, initiate escalations
  • Ordering buys
  • Support and follow-up on customer commitments, on-time delivery included PRF order/ local sourcing, EOL case)
  • Meet FO Dashboard target
  • Drive costs & performance across regions, limited EMO shipment
  • Drive reverse flow from fab/ customer to local W/H
  • Drive 3rd party support (DHL/ ALCS)
  • Tool completeness (prevent next DOA)
  • System issue solving (SMS confirmation related)
  • ZETR closure on time with good quality
  • Billing (for billable order)
  • Managing inventory and defects
  • Transfer materials/tools
  • Makes use of standard reporting
  • Secures Material and Tool Availability in local warehouses
  • Operational manages local warehouse
  • Coordinates Supply & Demand for critical parts, escalates parts on critical path via SOLVE method
  • Participates in making and initiating KPI's
  • Is able to set up, maintain and communicate the ASML planning to Internal customers (e.g. CS/ Parts sales)
  • Pro-actively recognizes issues within planner 1 scope (e.g. material, testing, manpower) and escalates if necessary
  • Makes procedures for department
  • Reports escalations to planner 2
  • Understands the links within SAP/R3 of multiple transaction
  • Provides reporting/presentation internal/ external interfaces
  • Analyzes constraints and initiates possible alternatives
  • Is responsible for meeting KPI targets from FO dashboard (e.g. ZETR, L2L PO, delivery performance)
  • Is responsible for own part of continuous improvement action(s)
  • Is responsible for the delivered quality of the output
  • Database: maintain the adequate logistics parameters on adequate parts/products
  • Work with 3PL and T&C team to ensure all import and export compliance

Other information

ASML creates the conditions that enable you to realize your full potential. We provide state-of-the-art facilities, opportunities to develop your talents, international career opportunities, a stimulating and inspiring environment, and most of all, the commitment of a company that recognizes and rewards outstanding performance.