5 days ago - req12315

CS- Structural Issue Project Leader - Taichung

Customer support

Other job categories

In a nutshell

Location

Taichung, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Other job categories

Travel

20%

Introduction

As a Customer Support (CS) Project Leader (PL) is responsible for driving machine structural issues improvements. The major capability you needed are project driving skill, multiple communication skill and leadership skill.

Job Mission

EUV structural PL is responsible for leading EUV structural issue improvements by issue intake and solution roll out. The major job is to identify problem from structure issue list or escalated from CS team, communicate and align with stakeholders for improvement process, review the structural issue content, provide continuous improvement proposal and contribute on machine availability improvement.

Job Description

You will provide support to your counterpart (CS/DnE/CS NPI…) through planning activities to improve structural issues, and provide follow-up on the deployment activities.

1.You need to co-work with CS team to address EUV structural issue.
2.You need to drive EUV structural issue resolution plan and solution roadmap.
3.You need to drive structural issue reduction with clear goal and planning.

Education

Bachelor or Master degree in a technical degree (Mechanical Engineering, Mechatronics, Electronics, (Applied) Physics or comparable)

Experience

Experience in project management and continuous improvement processes.
Preferably >3 years, (ASML experience or project experience)

Personal skills

Business English both spoken and written is required.
Delivers fact-based and well-structured messages in a range of different formats, e.g. presentation, written messages.
Crisp communicator at all levels (operational – executive).
Actively gives and seeks constructive feedback.
Able to deal with resistance and challenge.

Context of the position

Discuss and brainstorm the areas to drive structural issue improvements.
Monthly/Weekly reporting with stakeholders.
Support availability project leader to reduce structural issues.
Bring more methodology/process to improve.

Other information

Open for cultural differences.
Motivated, pro-active, self-driven and flexible.
Good documentation skills.
Multitasker with the ability to work in different and priority.
Good team player who is committed to the success of ASML.