30+ days ago - req12313

DUV Upgrades Coordinator

Customer support

Other job categories

In a nutshell


Chandler - AZ, US


Customer support


0-2 years



Job Category

Other job categories


ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

The Customer Support DUV WW Upgrades Coordinator will be responsible for the planning, execution and completion of machine commercial upgrade activities at the customer’s site (Pre-fingerprint through Customer Support Request (CSR) in a safe, quality oriented, predictable and efficient manner.

Within ASML, the sector Customer Support (CS) is responsible for the maintenance and continuous improvement of ASML systems at customer locations. One of the departments in this sector is DUV Worldwide (WW) Upgrades, which is responsible for providing technical upgrade support to customers and service engineers within the Customer Support organization. The DUV WW Upgrades Coordinator will be responsible for the regional coordination of upgrade operations.

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Job Description

-Partner and collaborate with Hardware/Recovery/Lead Engineers, Generalists, Material Handlers, Local Service Coordinator (LSC), local office and higher technical groups (Global Support Center, Development & Engineering, etc.) and will take operational direction from the Regional Project Manager.
-Deliver consistent daily reporting of upgrade progress and issues to all relevant stakeholders via the Zero-error Repeat Game Plan (ZRGP) document.
-Transfer knowledge of the newly upgraded system to the local CS regional office and obtain sign off to indicate transfer of the machine back to local office responsibility.
-Create post upgrade evaluation reports detailing all issues encountered including resolutions, lessons learned during the upgrade and post machine performance data.
-Identify and propose implementation of safety and efficiency improvements that will enhance our predictability in upgrade execution timing.


Bachelor’s degree in Electrical Technology, Mechatronics, Mechanical Engineering, Physics, Computer Science, or equivalent experience.


Preferred: 3-5 years experience in the semiconductor industry and or working on Electronic, Mechatronic systems.

Personal skills

-Result driven-demonstrate ownership & accountability and delivers on commitments.
-Lead, motivate, inspire and influence others to achieve results that are in the best interest of ASML and our customers.
-Ability to build and extend trust.
-Be able to influence without power of borrowed resources.
-High level of personal ownership, initiative and drive.
-Value cultural differences and respect sites of different cultures and way of working.
-Motivated, pro-active, and self-driven.
-Strong technical, analytical and hands-on skills.
-Demonstrate open, clear, concise and professional communications skills.
-Strong process orientation with the ability to clearly document and share information.
-Ability to perform effectively in environments with frequently changing workload and competing demands.
-Ability to establish and maintain cooperative working relationships with co-workers and customer.
-Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
-Excellent communication skills.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

Travel 80% continentally with occasional WW travel to support other regions as needed.

EEO/AA (W/M/Vets/Disability) Employer