6 days ago - req12349

HMI - Field Application Engineer - Hsinchu

Customer support

Other job categories

Chemistry & materials science

Electrical engineering

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Other job categories, Chemistry & materials science, Electrical engineering

Travel

10%

Introduction

Hermes Microvision Inc. (HMI), an ASML company, has been committed to the research and development of the most advanced E-beam Inspection (EBI) tools and solutions for the leading semiconductor manufacturing fabs.

Job Mission

Support customer routine cases and projects of e-beam defect inspection and metrology at customer sites. The holder of this position reports to the 1st line APPS leader and provides indirect and direct support to customers, and direct escalation and competency support to operations.

Job Description

Your main responsibilities:

•Provide technical support / recipe setup at customer sites.
•Troubleshoots recipe / equipment problems.
•Complete on-site diagnostics and service calls.
•Responds to emergency service calls as required.
•Instructs customer operating technicians on system operation and maintenance.
•Help the sales department with customers needing help or advice in applying the company’s products.

Education

BS engineering degree or equivalent experience. Masters Degree is a plus.

Experience

•Engineers with greater than 2 years’ experience in a CS support department for high tech products.
•Engineers with at least 1 years of semiconductor industry experience preferred.

Personal skills

•Must take ownership for solving issues and ensures escalations take place.
•Take proactive action for prevention or repeating error.
•Capable of resolving most issues without assistance & highly independent in a shift position.
•Ability to make decisions in the priority of problem solving.
•Work unsupervised and be responsible for projects, track equipment performance and prepare technical reports.
•Take initiative and ownership to increase skill and knowledge level in team.
•Document knowledge systematically and in an accessible way.
•Previous experience mentoring new hire engineers & helping integrate from a technical and procedural perspective.
•Clear and effective communication skills required.
•Proficient in MS Office (MS Word, Excel, PowerPoint).
•Ability to thrive in a very dynamic and high pace environment.
•Multi-task team player with good ability to work under different working environment pressures.
•Excellent customer interface skills is required.
•Open for cultural differences and able to work with a site of different cultures and WOW.
•Motivated, pro-active, self-driven, and flexible.
•Strong customer focus.
•Verbal and written language skills in English.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• The employee is occasionally required to move around the campus.
• Job duties are often performed in confined areas in a clean room environment.
• May require travel dependent on company needs.
• Can work under deadlines.
• Must be able to read and interpret data, information, and documents.
• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.