30+ days ago - req12508

CS - DUV Global Support Center Engineer (Flow & Temperature) - Linkou

Customer support

Mechanical engineering

In a nutshell

Location

Linkou, Taiwan

Team

Customer support

Experience

3-7 years

Degree

Master

Job Category

Mechanical engineering

Travel

30%

Introduction

Are you looking for a dynamic, international environment where you, as The Expert, will be the ‘hero’ when you solve difficult technical problems? Would you like to travel 20-30% and meet people from different cultures?

Job Mission

Help our partners in Field Support maximize ASML tool performance, by providing a responsive one-stop shop for diagnostic support, specialized skills, and knowledge.

Job Description

1. Technical problem solving within the F&T (Flow and Temperature) competency.

•Solve complex technical problems by remote analyzing data and creating pro-active action plans.
•Mobilize to customer site when not able to solve problem remotely.
•Escalate to the next support level (D&E, IE, MF, SC, etc.) in a timely manner when we are not able to solve the issue within the GSC-WW team and/or within the escalation process timing window.
•Facilitate in escalations from the continental GSC’s (Asia/EU) towards the Factory (D&E, IE, manufacturing, etc.)
•Manage the (technical) escalation, secure that the right data is available, and provide routine updates to management and stakeholders.
•Identify, secure and support rollout of improvements for installed base machines

2. Knowledge proliferation

•Identify learning by use of IRP (Incident Repeat Prevention) process and make sure that proper follow-up is secured.
•Mentor trainees and deliver feedback on potential improvements
•Proliferate knowledge to the field at every opportunity
•Integrate background information in action plans
•Combine on-site support with knowledge transfers to local organization

3. NPI preparation

•During the NPI phase be assigned to the project in order to gain the required skills and knowledge to independently support field escalations. Be in charge of your own training plan and indicate what is required.
•Transfer and share gained skills and knowledge within WW GSC in order to establish and maintain equal continental GSC continental support teams.
•Onsite introduction phase support by delivering knowledge/escalation handling to local organization

Education

Bachelor or Master degree in Technical Science (Physics, Mechatronics, Electronics, Chemistry, Process Technology) or equivalent experience.

Experience

Knowledge of ASML equipment on a specialized technical level is a plus.

Personal skills

•Strong communicator in English (both oral and written).
•Strong analytic capability and a pro-active initiating attitude.
•Flexible in working hours, travel and work environments.
•Flexible for temporary (inter)national assignments (3-6 months)
•Independent
•Team worker, good social skills, customer-oriented.
•Ability to plan and set priorities

Context of the position

Position will require traveling up to 30%. Home base for GSC Flow/Temperature is Linkou, TW.