21 days ago - req12517

CS - EUV Technical Support Engineer - Taichung

Customer support

Optical engineering

In a nutshell

Location

Taichung, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Master

Job Category

Optical engineering

Travel

10%

Job Mission

Majority in issue solving and continuous improvement.To cooperate with first line team to maintain machine availability & performance within ASML & customer expectation.

Job Description

Define clear problem statement and solution plan in theory and hands on area.

Education

Master/Bachelor

Experience

Nolimitation in working experience

Personal skills

* Documentation and summary on paper skill
* Presentation and customer communication skill
* Coordination and prioritize
* Problem probing

Context of the position

* Customer support – Competency Second Line support engineer
* Scope of actions is equipment with new features
* Operation with influence on problem -analysis and -solving.
* Customer management in technical phase and prioritizing
* Cross department/modules issue solving and coordination
* Continue improvement on machine performance & structural issue area to meet team & customer requirement

Other information

* Initiative-Raises pressing matters without waiting for others to do so.
* Flexibility-Able to flexible adjust work schedule when business required and work in 24x7 shift model
* Team work-Requires supervision & mentoring from an experienced colleague.
* Planning & Prioritizing-Executes maintenance tasks & diagnostics.
* Professional Communication-Focus in internal communication. Refrains from using jargon.
* Sharing Knowledge-Gives requested information immediately and willingly. Takes part in knowledge transfer meetings.
* Is a proactive member of the team within own functional area
* Is able to set own priorities when handling simple ambiguous situation