28 days ago - req12512

CS - Global Support Center Engineer (Software) - Linkou

Customer support

Computer science & software engineering

In a nutshell

Location

Linkou, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Master

Job Category

Computer science & software engineering

Travel

30%

Introduction

ASML is a high-tech fast growing Dutch company head-quartered near Eindhoven with local offices at our customers worldwide (e.g. Intel, IBM, Samsung) As market leader in the semiconductor industry ASML designs and manufactures complex lithographic systems. The customer service division consists of local offices at every customer site and a team of experts to support these local teams when complex technical problems are encountered.

Job Mission

ASML produces high tech and high value tools. Downtime of these tools is very expensive for our customers. ASML Customer Support organization is responsible for the repair of the systems as soon as possible. As expert it is your mission to be the linking pin between problems seen at high tech customers and the solution.

Job Description

A role as Global Support Center (GSC) Engineer at ASML consists of a diversity of tasks and responsibilities:-Solving complex technical problems together with the local team most of the time remote, often on-site. (up to 30% of your time)

-A continuous drive to stay updated and informed on new technologies, functionalities and products. Being eager to learn and absorb this knowledge are very valuable.
-Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers to increase the efficiency of our customer service. Travelling on-site when new system types are introduced to customers is an example of this aspect.

The diversity of technical problems encountered in the “Metrology and Sensors” team requires a broad knowledge level. This makes that a GSC metrology engineer grows very valuable general system knowledge. For this reason a job within this team is an excellent starting function for a career in a high tech environment. Growth possibilities in both technical and managerial directions can be thought of.

Software
Software as in technology world comes with very wide coverage. Within the context of ASML, Software is one of the integral part of ASML data synchronized. The general purpose of Software is to be able to provide a data connection to all relevant subsystems to ensure nanometer accuracy during measurements and exposures.

Education

Bachelor/Master degree in technical science (Computer Science, IT, Physics, Mechatronics, Electronics, etc.) or equivalent experience is desired.

Experience

Knowledge of ASML equipment on a specialized technical level is a preferred.

Personal skills

  • “Get things done” mentality
  • Pro-active attitude
  • Strong analytical skills
  • Interpersonal abilities (Can relate well to others, both colleagues and customers)
  • Effective communicator in English (both oral and written)
  • Customer-oriented
  • Flexible in working hours, travel and work environments
  • Team player
  • Stress resistant