30+ days ago - req12547
Customer Support Engineer
In a nutshell
Chandler - AZ, US
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.
Maintain, repair, and optimize leading edge lithographic systems at the customer site with quality exceeding the customer’s expectations.
The Customer Support Organization with offices in different regions is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.
ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.
-Diagnose problems and make appropriate repairs. Collaborate with co-workers, customers, and technical support in isolating and solving problems.
-Adhere to ASML and customer safety requirements.
-Monitor, maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
-Assist with the Install of equipment at customer’s locations, including new equipment, upgrades and system relocations.
-Advise customers of appropriate actions to correct system malfunctions.
-Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner.
-Perform administrative and coordination duties, including procedure changes, pass-downs, work orders, field service reports, system technical reports and monthly reports.
-Mentor ASML colleagues to increase knowledge across the team.
-Position requires a BS degree in an Engineering field or equivalent experience.
-Aptitude in mechanics and electronics.
-Experience in working with software programs such as Matlab, MS Office, Unix/Linux, and SAP.
-Data collection, analyzation, diagnostics, trouble-shooting and technical problem resolution.
-Must have a head for numbers and the ability to work with a close-knit team as well as autonomously with highly effective communication and listening skills with minimal supervision.
-Ability to complete assignments with attention to detail and high degree of accuracy.
-Ability to perform effectively in environments with frequently changing workload and competing demands.
-Work according to a strict set of procedures within the provided timelines.
-Ability to establish and maintain cooperative working relationships with co-workers and customer.
Context of the position
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.
-Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
-Job may require standing for long periods of time.
-Manager, supervisor and/or lead engineers set technical direction.
-Ability to travel up to 50% US and internationally, work flexible shifts including nights, weekends and holidays.
-Valid driver’s license and passport required.
EEO/AA (W/M/Vets/Disability) Employer