14 days ago - req12604

CS - EUV Customer Support Engineer - Taichung

Customer support

Mechanical engineering

In a nutshell

Location

Taichung, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Mechanical engineering

Travel

20%

Introduction

WithinASML the sector Customer Support (CS) is responsible for the maintenance,repair and continuous improvement of ASML systems at customer locations.

One of the departments in this sector is EUVTC. The EUV TC team prepares and manages the CS part of the execution of EUV systemmaintenance.

Job Mission

•The Customer Support Engineer (CSE), need to perform regular maintenance action and machine repair action to secure machine continue production.
•The CSE will interface with the customers, peers, local 2nd line support and staff management to assure timely and accurate support.
•The CSE must be able to clearly communicate between key stakeholders of technical, organizational and operational stakeholders in relation to driving availability to their specific customer.

Job Description

•Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site.
•Conducts equipment troubleshooting, analysis, and debugging in support of operating activities.
•Ensures that parts are available and as specified for service requirements.
•Maintains appropriate tools are on hand and as required.
•Travels as required for the purposes of performing service activities for training and cross site support
•Uses company technical documentation and provides feedback for improvement.
•Performs other duties as assigned.
•Shift module is including night shift

Education

BS/MS major in Mechanical, Electrical/ Electro-optical, Controlling Engineering,/ Photonics, Physics or other related field

Experience

•Fab experience in the Lithography area will be a plus
•Experience or knowledge of semiconductor manufacturing process is preferred

Personal skills

•Good communication skills and command of the English Language
•Must be a strong team player, supporting & analytical skill and positive attitude.

Context of the position

At customer sites / office