18 days ago - req12772

Sr. Global Support Center Engineers

In a nutshell

Location

San Diego - CA, US

Experience

3-7 years

Degree

Bachelor

Travel

30%

Job Location:San Diego, CA (may require domestic and international travel to various, unanticipated sites)

Description:
OPENINGS WITH ASML US, LLC: Provide comprehensive technical engineering support associated with laser products for Integrator and Chipmaker Operations for escalations and other technical issues requiring resolution and support to field operations, including field engineers, local technical support engineers, and integrator site operations engineers, such as diagnosis, troubleshooting, and repair support, as well as account team and program engineering, Field Service, and Site. Report design, reliability, and maintenance problems or bugs to design engineering/software engineering and assist in problem communication and solution implementation to integrator operations/regional support personnel. Utilize established change management and field change processes to follow-through with appropriate documentation and implementation for regional service and support organization(s). Provide support and adhere to corporate processes associated with new product introduction, released products, quality, technical service reporting, field service communications, etc.Collect data and provide data package to Advanced Technical Support and/or Program engineering so that design, reliability, maintenance problems or bugs can be submitted to design engineering/software engineering. Assist in problem communication and solution implementation to direct customer operations/regional support personnel.Work with Advanced Technical Support, SMS Customer Support Management, and Program Engineers to define and scope troubleshooting procedures, Technical Bulletins, Field Service Alerts and Field Changes Orders. Provide input, creation and management of processes improvements within department to enhance productivity. May require domestic and international travel to various, unanticipated sites.


Requirements:
Bachelor’s degree in Electronics Engineering, Mechanical Engineering ora related technical field and 6 years of progressive, post-baccalaureate experience in the job offered or a related occupation.

This position is eligible for Employee Referral Program benefit(s).Apply online at www.asml.com.EEO/AA (W/M/Vets/Disability) employer