30+ days ago - req12855

Field Application Engineer

Customer support


In a nutshell


Shanghai, China


Customer support


3-7 years



Job Category



Define problem statements for customer. Generate action plan and implement solutions for customers.
Provide support to customers in resolving issues/problems to help them optimize the product performance and use of ASML products. Document procedures and processes to aid customers in the use of ASML products.
Guide customers in new product evaluations to ensure that they are performed in an efficient manner. Conduct data analysis to ensure that the correct conclusions are drawn from test data and results reported to the customers and ASML.
Organize short and long term tests to obtain new information on new, advanced techniques/technology of interest to ASML and the customers.
Meet with customers and internal organization to maintain effective communication with commitment to keep all involved and affected parties informed of progress.
Prepare presentations to provide new customer support and assist sales in technical or business presentations.
Write reports, technical briefs or memos documenting activity to enhance the service capability, efficiency, and service development.

Minimum a BS University degree in electronics, engineering, physics, optics, or any related fields.
Minimum 3 years working experience in semiconductor fab or 5 years related working experience for semiconductor equipment vendor; minimum 2 years working experience in lithographic process.
Metrology tool and fab automation experience is a plus .
Able to communicate with customer and able to read, write, fluently communicate in English
Can work under pressure ( for instance, Averagely, 10% overtime work and 30% travel per year)
Good team worker