15 days ago - req13295

EUV Competency engineer

Customer support

Mechanical engineering

In a nutshell


Shanghai, China


Customer support


0-2 years



Job Category

Mechanical engineering

Context of the position
Customer support – Competency Second Line support engineer (Safety and Scanner)
Scope of actions is equipment with new feature
Operation with influence on problem -analysis and -solving
Customer management in technical phase and prioritizing
Cross department/modules issue solving and coordination
Continue improvement on machine performance & structural issue area to meet team & customer requirement

Personal skills
Minimum a BS University degree in electronics, engineering, physics, optics, or any related fields.
Able to communicate with customer andable to read, write, fluently communicate in English.
Ability to work under pressure and with peak loads
Documentation and summary on paper skill
Presentation and customer communication skill
Coordination and prioritize
Problem solving

Other information
Initiative: Raises pressing matters without waiting for others to do so.
Flexibility: Able to flexible adjust work schedule when business required and work in early/late shift model
Team work: Requires supervision & mentoring from an experienced colleague.
Planning & Prioritizing: Executes maintenance tasks & diagnostics.
Professional Communication: Focus in internal communication. Refrains from using jargon.
Sharing Knowledge: Gives requested information immediately and willingly. Takes part in knowledge transfer meetings.
Is a proactive member of the team within own functional area
Is able to set own priorities when handling simple ambiguous situation