30+ days ago - req13205

Field Service Engineer

Customer support

Electrical engineering

In a nutshell


Wuhan, China


Customer support


3-7 years



Job Category

Electrical engineering


Job Description

Excellent written and verbal communicationsskills.
Ability to analyze data and report problems, tocomplete accurate, comprehensive service reports, and to communicatetechnical issues to other technical staff.
Ability to collect, translate, and analyze dataand take action based on effectively report problems though written and/orgraphical representation of data (detailed Post-Mortem ChronologicalAbstracts, trending analysis, failure statistics, etc.).
Strongcustomer service skills, with a solid foundation in and an understandingof the importance of relationship building.
Advancedlevel of technical knowledge of electronics.
Abilityto facilitate resolution of technical challenges.
Abilityto apply advanced knowledge of installation, maintenance/repair, andtroubleshooting at both the module and system level.
Abilityto read and analyze opto-mechanical and electronic schematics.
Must be able to successfully meet customer site access requirements such as:background checks, safety training, and cleanroom access (gowning and breathing apparatus).
For regions - oral and written English language skills highly recommended.


To be completed


Minimum of three(3) years experience in optics, laser, and/or semiconductor manufacturingequipment experience is preferred.
Laser and vacuumexperience preferred.
Has performedmultiple on-site installations and performed as lead on a Beta productrelease.
Requires experienceusing the following software packages: Excel, Word, PowerPoint, LabView,Internet Protocol, and Computer Networking.

While performing the duties of this job, theemployee routinely is required to sit; walk; talk and hear; use hands tokeyboard, finger, handle, and feel; stoop, kneel, crouch, twist, crawl,reach, and stretch.
Must be able to apply hand manipulation for handcontrols, and perform grasping and wrist/forearm rotation.
The employeemay occasionally lift and/or move up to 50 pounds.
May requiretravel dependent on business needs.
May be requiredto climb or balance.
Must be able touse breathing apparatus.
Schedule may vary considerably toinclude evenings and weekends as well as long hours based on businessneeds.
May be assigned a compressed or alternate workschedule to meet customer needs.
May be assigned an “on call” type work scheduleand may be required to respond to customers with little or no advancenotice.
The environment generally is moderate intemperature and noise level.
Occasionally may be exposed to loud noise burstsand may be exposed to toxic gases (fluorine).
Must be able to work in small, confinedspaces.