30+ days ago - req13488

CS - DUV/YS Upgrade Engineer - Taichung/Tainan

Customer support

Mechanical engineering

In a nutshell

Location

Hsinchu, Taiwan

Team

Customer support

Experience

0-2 years

Degree

Bachelor

Job Category

Mechanical engineering

Travel

40%

Introduction

Within ASML the sector Customer Support is responsible for the maintenance and continuous improvement of ASML systems at customer locations. One of the departments in this sector is CSUpgrades , responsible for providing technical upgrade support to customers and service engineers within the Customer Support organization. The CS Upgrades engineer ensures zero-error repeat game-plan, upgrade preparations, HW execution and HW recoveries and Metro recovery.

Job Mission

TheCS Upgrades Engineer reports to the ContinentalCS Upgrades Team Manager. He or she has internal interfaces with CS FieldUpgrades, VHN CS PL & SES, D&E, Local CS Field Offices and externalinterfaces with customers (limited but possible).

Job Description

To install major upgrade hardware and provide technical support for complex field upgrades to ensure zero error repeat and successful upgrades. To provide feedback to improve upgrades cycle time and performance, embed zero error repeat concept during upgrade preparations and executions, perform post upgrade recovery and analysis.
Prepare and coordinate actions on ASML machines together with local engineers. Main focus on Major Field Upgrades. You are expected to have a generalist knowledge of machines, which means that you have a broad view over the different machine competencies.

Implement and supports on-site upgrade with approved game-plan and achieve successful results.
Troubleshoot problems and lead escalations related to upgrade hardware installation.
Perform metrology recovery until performance criteria is met.
Coordinate local, onsite competencies and project group on structural issues during upgrade hardware execution and recovery.
Maintain personal upgrade skill matrix and general CSE knowledge so that each problem can be handled from locally available in-depth product knowledge.

This position will require international or domestric travel (up to 80%) to the field offices worldwide for upgrades implementation and support, and self-development training in the factory or other site.
Perform knowledge transfers and on-the-job-training (OJT) to keep up to date with the latest developments.
Candidates are expected to support the CS Upgradesfor at least 2-3years upon training completion.

Education

TechnicalUniversity graduate in Electrical Technology, Mechatronics, MechanicalEngineering, Physics, and Computer Science.

Experience

Engineers with experience in a CS support department for high tech products. Photo-lithography, Electro-Mechanical, and Ultra Clean Vacuum.
Engineers with 2-3 years micro-lithography system metrology experience are preferred.
At least 2 years ASML Twinscan/NXT field service experience is required.

Personal skills

Flexibility to travel in short notice and frequent domestic or international travel (up to 80%) if needed, with uninterrupted periods of 6 weeks in a row. You will be working in a very dynamic and high pace environment.
Open for cultural differences and able to work with site of different culture and WOW.
Motivated, pro-active, self-driven, and flexible.
Good technical skills, analytical skills, and hands-on skills.
Good coordination skills and communications skills.
Good documentation skills
Multi-task player and good ability to work under different working environment pressures.
Good team player and committed to the success of ASML
Good customer skills.
Verbal and written language skills in English.

Other information

Equal Employment Opportunity Employer/MFDV