2 days ago - req13440

Technical Support Engineer for Factory and Install (Twinscan factory)

Manufacturing

Other technical job categories

In a nutshell

Location

Veldhoven, Netherlands

Team

Manufacturing

Experience

0-2 years

Degree

Bachelor

Job Category

Other technical job categories

Travel

20%

Introduction

Are you challenged by providing quality solutions for technical disturbances on Twinscan systems at ASML’s factory and during Installation? And do you have hands-on experience and good analytical skills, complimented with a technical background? You better contact us today!

ASML manufacturing and logistics introduces, produces and delivers leading edge lithographic systems, related products and services in a continuously changing market, on time, against competitive cost, with quality exceeding customers’ expectations.

Job Mission

We provide quality solutions for technical disturbances to secure delivery performance of our Twinscan systems.

We value mutual respect, teamwork, ownership, a proactive attitude and a continuous drive to improve. We are committed to all our customers and we are proud to strive for world class operations while having fun in our jobs.

Job Description

  • Support: Support the output versus planning end2end. First line hands-on trouble shoot support for volume production within Twinscan Factory and third line support for the install organization.
  • Machine technology: Have a detailed knowledge and overview of the status of all current volume machines that are actually produced including related technologies.
  • Planning: Plan analyses and solution of problems including consequences for Volume Production and field operation problems (recover sequence and/or PCS/Fishbone).
  • Problem Solving: Point out structural problems, analyze them and generate solutions, whenever necessary together with Production Engineering and/or Development & Engineering.
  • KPI control: Monitor the quality and timing of problems and their implementation, including technical realization.
  • Knowledge transfer: Hands on knowledge transfer to Volume Production. Actively seek for knowledge within Pilot production.
  • Cooperation: Work closely together with other support departments to secure effective problem analysis and continuity.
  • Initiative: Takes the lead by executing plans, undertakes the right actions on time and takes action even when the chance of success is not totally clear.
  • Creative: Focus on finding more solutions to one problem, is able to perceive the problem on multiple ways and is able to think out of the box.
  • Multitasking: Delivers work with good quality and respects delivery deadlines, even when multiple tasks are executed at the same time. Demonstrates a systematic, professional and calm approach when executing several assignments.

Education

Higher Technical College/Technical University Graduate (Mechanical/Mechatronics/Electronics/Physics)

Experience

  • Hands-on experience in a technical production environment.
  • Preferably experience with trouble-shooting: analyzing problem, finding root-cause and determining solution.
  • Knowledge of quality improvement methods.
  • Knowledge and experience with (technical) project management.
  • Experience in problem analysis of products and processes.

Personal skills

  • Takes initiative, is goal oriented, is flexible
  • Takes ownership, has a pro-active attitude
  • Is prepared to travel in order to solve problems in the field.
  • Has analytical skills, works in a structured way and continues with present information.
  • Is service minded, good communicator/presenter on the different levels, team worker

Context of the position

The technical support engineer reports to groupleader TS.

Other information

  • You will be working in a superflex schedule (dayshift with occasional weekendshift), or 2-shift.
  • Expected to travel to customer site in case of escalation (travel up to 10%).
  • Please add your complete, recent CV and cover letter for this position to your application.
  • A motivation / cover letter is mandatory; why do you want to work at Technical Support? We can't process your application without the above mentioned documents.