30+ days ago - req13837

Competence Engineer 3

Mechanical engineering

In a nutshell

Location

San Diego - CA, US

Experience

3-7 years

Degree

Bachelor

Job Category

Mechanical engineering

Travel

20%

In San Diego, CA, ASML seeks Competence Engineer 3 to enable service engineers in the field to support customers by applying expertise in a subsystem and serve as the technical interface between local Customer Service (CS) organizations and ASML’s headquarters; interface with Development & Engineering (D&E), Manufacturing, System Engineering, Product Management and Supply Chain sectors; identify and resolve gaps in existing service mix and system design or work with other sectors to resolve them;perform analysis of client system structural issues; evaluate new product designs for serviceability, quality and reliability; identify structural improvements to the design of ASML products and estimate their impact on CS operation; identify structural improvements to the service mix and implement them in CS globally; validate service mix supplied with new products and functionalities by D&E while safeguarding the needs for CS Fab Teams to be able to execute maintenance independently; create and maintain service processes and procedures; transfer and maintain relevant knowledge to CS field engineers through documentation, training and knowledge transfer; facilitate and maintain a global competence network; communicate concisely with peers and management;and develop/refine business processes.Bachelor’s degree in Mechanical Engineering and 5 years of relevant experience; strong computer skills, including expertise with MS Excel and MS Word; excellent written and verbal communication skills; ability to translate, statistically analyze data, and effectively report problems through written and/or graphical formats; excellent customer service skills, with an advanced understanding of customer relationship building; and up to 15% domestic and international travel required.Apply online at www.asml.com.EEO/AA (W/M/Vets/Disability) employer.