17 days ago - req13858

CS Project Lead

Customer support

Other job categories

In a nutshell

Location

Wilton - CT, US

Team

Customer support

Experience

3-7 years

Degree

Bachelor

Job Category

Other job categories

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Job Mission

The sector, Customer Support (CS), is responsible for the introduction, implementation, and profitable maintenance of ASML systems on customer locations and supporting the customer sites in the use of these systems/sub-systems in his production process. Within CS EUV Service Engineering department the Project Lead drives competencies to complete deliverables needed for the introduction of new technologies and methods into the ASML worldwide service organization. To execute field introduction of new products and supporting the installed base the Service Engineering department has the following responsibilities:

The Customer Service Project Lead performs technical and non-technical project management activities at the Product/Cluster level for the introduction product/process improvements to the field, and managing change on shipped product within the ASML Customer Support Organization. Position represents Customer Support at the Wilton site for the EUV TOP Cluster collaborating with cross-sector team members in support of the advancement and maturity of the several opto-mechanical and mechatronic sub systems used in ASML’s scanners.

ASML is a world leader in the manufacture of advanced technology systems for the semiconductor industry.ASML’s corporate headquarters is in Veldhoven, the Netherlands. Manufacturing sites and research and development facilities are located in Connecticut, California and the Netherlands. Technology development centers and training facilities are located in the United States, Japan, Korea, the Netherlands, and Taiwan. Additionally, ASML provides optimal service to its customers via over 50 sales and service organizations in 16 countries. Founded in the Netherlands in 1984, the company is publicly traded on Euronext Amsterdam and NASDAQ under the symbol ASML.

Job Description

The CS Project Lead takes ownership of and is responsible for the development new product introduction plans and improvements on specific product or sub-system of the product. This position will lead projects and operate independently depending on project assignments on the EUV TOP Module. The EUV TOP comprises of several sub-systems of the ASML EUV Scanner. The EUV system is a complex and cutting edge technology being adopted by the customer base (chipmakers). The resource will drive introduction preparation and executions of activities and deliverables to achieve CS readiness for high volume field support as well as driving for continuous improvement for the installed base. The CS Project Lead will drive projects through ASML processes to support the successful introduction of new improvements, services or systems. The CS Project Lead will coordinate the CS Team consisting of Training, Global Support, Service Engineering, and Customer Sites to successful maturity and in alignment with ASML’s business goals and work closely with the Development Engineering team, logistics, Manufacturing, Integration and the customer sites. Initial assignment will be working with the EUV TOP Cluster leading a broad scope projects touching on variety of technologies from HW, SW, automation, and more.

Radford: Performs technical and non-technical project completion using an external and internal customer perspective, typically from initiation through delivery. Coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget.

Duties and Responsibilities
-Lead CS team effort as Project Team member and CS expert to Project team (s), providing program management skills and acting as the key contact for internal PGP process providing administrative guidance, facilitation and support to CS team that adheres to the ASML ways of working include deliverables for achieving product maturity.
-Drive team to standard reporting methods and consistent, clear, and useful methods. Deliver project to plans.
-Lead customer critical issues to resolution on assigned projects.
-Lead and support key project reviews including but not limited to creating project plans, resource management, ROI assessments, Trade-off tables, dashboards, and issue tracking. Lead customers to adopt improvements. Manage change.
-Support the D&E and Project Team in communicating and/or escalating, to the sponsor and different stakeholders, the issues/risks, mitigation and deviations to the agreed baselines.
-Uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
-Manages specific projects that have a distinct beginning and end, on time/on budget to customer commitments.
-Ensures good cross-functional communication (through effective meetings, email and other means).

Supervisory Responsibilities:
-Coordinate team toward program/project goals and deliverables indirectly in a matrix organization. No direct reports.

Leveling Summary:
-An experienced professional with a full understanding of area of specialization. This level is the fully qualified position. May assist more junior staff members with aspects of their job and coordinate actions with peers.

Job Complexity and Independence:
-Works on of complex problems of diverse scope and requires strong organizational savvy.
-Goals communicated in project "objectives" terms. Work is independent and collaborative in nature. Self-driven.

Education

Bachelor or Master degree in Engineering Disciplines (Mechanical/Opto-mechanical/Electrical Engr with some Controls background, Applied Physics desired) or equivalent experience.

Experience

-Project management experience > 5 year and >10 years experience in technology based industry.
-Experience with product development phases and validation and field readiness deliverables.
-Experience working alongside a technical team and influencing technical solutions.
-Led teams and participated as team member in a matrix organization, managing nondirect reports.
-Experienced with using applications supporting communication and project management.
-Proven stakeholder management capabilities. Ability to prioritize and escalate
-PCCSTRAIM/8D methodology, FMEA, and product Quality measurements.
-Able to evaluate data and make conclusions, and strong problem solving skills.
-Able review technical documents and enrich quality of engineering documentation.
-Ability to translate, statistically analyze data, and report problems through written and/or graphical formats.
-Experience as a Project Manager of large and complex projects. Experienced with change management processes.
-Technical knowledge and experience to be able to communicate effectively with various teams (including customers), and to check/review their plans and progress, and vet technical direction for solutions.

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with applicants who are immediately eligible to access controlled technology.

Personal skills

-Attention to details and technical curiosity with ability to contribute to problem solving processes.
-Being able to function in a highly dynamic environment; with pro-active and customer first attitude.
-Excellent communications skills; both verbal and written, including presentation creation and delivery.
-Ability to motivate and convince others at different levels within the organization.
-Excellent English language skills (verbal and non-verbal), and presentation skills, including presentation collaboration.
-Good understanding of customer services organizations and processes (delivery and governance).
-Excellent customer service skills, with an advanced understanding of customer relationship building.
-Ability to lead and managing teams to successfully meet their commitments.
-Excellent organizational, meeting management, reasoning, planning and motivational skills.
-Ability to define and tracking short and long-term goals and resources.

Context of the position

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
-The employee is occasionally required to move around the campus.
-The employee may occasionally lift and/or move up to 20 pounds.
-May require travel dependent on company needs.
-Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
-Can work under deadlines.
-The environment generally is moderate in temperature and noise level.
-Must be able to read and interpret data, information, and documents.
-Can observe and respond to people and situations and interact with others encountered in the course of work.
-Can learn and apply new information or skills.

Other information

In this position you report directly to the Director of CS Engineering and lead team members in matrix environment.

Available to travel internationally to customer sites and main offices ( Asia and Europe) up to 20-30%.

Capable to travel without limitations to Japan, Korea, China, Taiwan, Europe and within US Able to respond to travel requests in short notice to customers or ASML sites.

EEO/AA (W/M/Vets/Disability) Employer