30+ days ago - req13850

Field Application Engineer (RET/OPC)

Customer support

Other technical job categories

In a nutshell

Location

Shanghai - TCN, China

Team

Customer support

Experience

8+ years

Degree

Master

Job Category

Other technical job categories

Introduction

Job Mission

ASML-Brion computational lithography products support at customer site located in China Shanghai, Wuhan or Hefei.

Job Description

Provide onsite product application support to customer engineering teams. Develop strong technical relationship with direct customer interface. Manage product engagement with regular customer review meetings and bringing critical customer requirements to marketing, product and RD team. The ideal candidate will have excellent communications skills with passion for problem solving. Day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and providing timely solutions.
1. First line customer support role: working with customer daily on RET/OPC technical development. Drive and monitor ASML-Brion product & solution engagements on customer site
2. Project ownership: define technical specs and timeline with customer; drafting Statement of Work; host regular review meetings
3. Bringing technical requirements or technical issues to Product Engineering Group, Marketing or R&D team
4. Conducting onsite product training
5. Weekly reporting/tracking of customer engagement status
6. Travel: travel required within China based on customer project

Education

Master degree in Physical Sciences, Optics, Electrical Engineering, Chemical Engineering, Materials Science, Mathematics etc.

Experience

Solid knowledge of lithography and SMO/OPC tool usage & development experience. Experience on advanced node development is prefer
Strong analytical and problem solving skills
Strong communication, plan & organization, collaboration and people/project leadership skills
Strong interpersonal skills and ability to work effectively with different cultures
Fluent English speaking & writing skills